Consumers Energy: Count On Us

How to Contact Us

Frequently Asked Questions


Option

Phone Number/Address

Hours
Emergency calls 1-800-477-5050 24 hours a day, 7 days a week
Emergency calls
- hearing impaired		 1-800-649-3777 24 hours a day, 7 days a week
Nonemergency calls 1-800-477-5050 Monday-Friday 7am - 9pm
Saturday 7am - 6pm
Nonemergency calls
- hearing impaired		 1-800-649-3777 Monday-Friday 7am-9pm EST
Monday-Friday 7am-6pm EST
E-mail/General Correspondence E-mail Us 24 hours a day, 7 days a week
Most responses within 48 hours
Fax - General inquiries 1-800-363-4806 24 hours a day, 7 days a week
Most responses within 48 hours
Fax - for landlords to notify
us of customer changes		 1-888-221-4429 24 hours a day, 7 days a week
Most responses within 48 hours
Bill payments

Consumers Energy
Lansing, MI 48937-0001
Electronic bill payments

Consumers Energy
P.O. Box 30079
Lansing, MI 48937-0001
International calls - outside the U.S. 011-1-517-768-3092
or send an E-mail		 Monday-Friday 7am - 9pm EST
Saturday 7am - 6pm EST

Guide to Our Automated Phone Options

  • Emergencies: gas leak, wire down, fire, carbon monoxide emergency - press option 1
  • Electricity: power outages, power restoration updates, blinking lights - press option 2
  • Bill information: payment options, arrangements and payment locations - press option 3
  • Meter reads, appliance repair, new construction, start, stop or transfer service - press option 4
  • Energy efficiency programs - press option 5
  • All other inquiries or to speak with a representative - press option 6

Option

Phone Number/Address

Hours
Business Products
& Services		 businesscenter@consumersenergy.com Monday-Friday, 7am - 5pm
Career Opportunity
Inquiries		 E-Recruiting@cmsenergy.com
Direct Payment
Plan		 directpay@cmsenergy.com
Fax - 1-517-788-1326
Education
Programs		 1-517-788-1347 Monday-Friday, 8am - 5pm
Electric Choice businesscenter@consumersenergy.com Monday-Friday, 7am - 5pm
Foundation 1-877-501-4952 or 1-517-788-0432 Monday-Friday, 8am - 5pm
Green Generation 1-800-241-3368 Monday-Friday, 8am - 6pm
Laboratory
Services		 labinfo@laboratoryservices.com
1-800-736-4147		 Monday-Friday, 7am - 4pm
Natural Gas
Choice		 1-800-477-5050, opt. 6, then 2 Monday-Friday, 7am - 9pm
Saturday, 7am - 7pm
News Media newsroom@consumersenergy.com

Patent Notice:
CMS Energy Corporation is licensed under the following, and related Ronald A. Katz Technology Licensing, L.P. United States Patents: 5,128,984; 5,561,707; 5,684,863; 5,815,551; 5,828,734; 5,917,893; 5,898,762; 5,974,120; and others.