How to Contact Us

Frequently Asked Questions

Option

Phone Number/Address

Hours

Emergency calls 1-800-477-5050 24 hours a day, 7 days a week
Emergency calls
- hearing impaired
1-800-649-3777 24 hours a day, 7 days a week
Nonemergency calls 1-800-477-5050

Monday-Friday 7am-6pm
Saturday 8am-5pm

Nonemergency calls
- hearing impaired
1-800-649-3777 Monday-Friday 7am-6pm
Saturday 8am-5pm
E-mail/General Correspondence E-mail Us 24 hours a day, 7 days a week
Fax - General inquiries 1-800-363-4806 24 hours a day, 7 days a week
Fax - for landlords to notify
us of customer changes
1-888-221-4429 24 hours a day, 7 days a week
Bill payments

Consumers Energy
Lansing, MI 48937-0001

Electronic bill payments

Consumers Energy
P.O. Box 30079
Lansing, MI 48937-0001

International calls - outside the U.S. 011-1-517-768-3092
or send an E-mail
Monday-Friday 7am - 6pm EST
Saturday 8am - 5pm EST
Business Products & Services businesscenter@consumersenergy.com Monday-Friday, 7am - 5pm
Career Opportunity Inquiries E-Recruiting@cmsenergy.com  
Direct Payment Plan directpay@cmsenergy.com
Fax - 1-517-788-1326
 
Education Programs Click here to contact us directly or email
us at education@consumersenergy.com
Monday-Friday, 8am - 5pm
Electric Choice  businesscenter@consumersenergy.com Monday-Friday, 7am - 5pm
Foundation 1-877-501-4952 or 1-517-788-0432 Monday-Friday, 8am - 5pm
Green Generation 1-800-241-3368 Monday-Friday, 8am - 6pm
Laboratory Services

Lab Services "Contact Us" form
1-800-736-4147 

Monday-Friday, 7am - 4pm
Natural Gas Choice 1-800-477-5050

Monday-Friday 7am-6pm
Saturday 8am-5pm

News Media  newsroom@consumersenergy.com  

Patent Notice:
CMS Energy Corporation is licensed under the following, and related Ronald A. Katz Technology Licensing, L.P. United States Patents: 5,128,984; 5,561,707; 5,684,863; 5,815,551; 5,828,734; 5,917,893; 5,898,762; 5,974,120; and others.