Life Support Needs
American Red Cross Identification Program
If someone in your home depends on electric powered life-support equipment prescribed by a doctor, such as a respirator, apnea monitor or kidney dialysis machine, the American Red Cross Identification Program may help. It is available to Consumers Energy electric customers.
The American Red Cross provides materials to help you prepare a personal emergency plan to follow in the event of a power outage. The information describes how to arrange for backup equipment and identifies actions to take during a power outage or another emergency.
Download the Red Cross Identification form or call (800) 477-5050
Return the form to:
Lansing Customer Services
One Energy Plaza
Jackson, MI 49201-2357
After you return your completed application to us, we’ll notify the American Red Cross to send you the information to get started.
We recommend you contact your equipment supplier for backup systems you can use during a power outage or other emergency. For more information on how to be prepared for an emergency, visit redcross.org.
In the event of a power outage or interruption of your electric energy service, the American Red Cross WILL NOT CALL YOU. You will have your own Personal Emergency Plan in place.
PLEASE NOTE: Backup generators and transportation services are not part of this program. Participation in this program does not mean your electric power will be restored sooner than other customers.