Report an Electric Outage
We understand how inconvenient it is to be without electricity. That's why we want to make it easy for you to report your power outage. We offer two convenient ways for you to contact us regarding your power outage:
Report an electric power outage online
Receive outage restoration information online
Call us toll-free at (800) 477-5050
What You Need to Know About Electric Outage Credits
Downed Power Lines: Stay Away. Stay Alive. Call (800) 477-5050, press 1, or call your local law enforcement agency. When reporting a downed wire, please provide an exact location, such as an address or cross street, and the city or township.
Electric Service Mast: Please check the electric service mast or cable above the meter. Consumers Energy crews will reconnect the wires to your home, but only a licensed electrician can repair or replace a mast or cable.
Home Generator Safety: A generator that is not connected or operated properly poses a serious safety risk to you, your neighbors and to utility crews restoring your power. It can cause carbon monoxide poisoning, a fire or even death. Contact a licensed electrical contractor for help when installing a permanent or portable generator.
View Home Generator Safety brochure.
Report A Streetlight Problem
Thank you for providing us with information to help us maintain our streetlights. Not all streetlights are maintained by Consumers Energy. However, we will happily repair the streetlights that we maintain. To report a streetlight that is out or malfunctioning, simply complete and submit the online streetlight problem form.