eServices Frequently Asked Questions

Welcome to the eServices FAQ'S.  This information is designed to provide answers to some of the more common questions about our new eServices website.

Question: How do I create an eServices Profile? 

Answer: From the Consumers Energy eServices homepage, click the "sign up today" button and follow the instructions on the screen.  Creating a profile will allow you access to the password protected area of eServices. 

Question: What is the "My Accounts" tab and what does it allow me to do? 

Answer: Each time you login to eServices you will be taken to the "My Accounts" tab.  The "My Accounts" tab allows you to pay your bill, report a payment and create a payment arrangement.

Question: How do I view my bill? 

Answer: If you are enrolled in "eBill" click the PDF icon next to the amount due to view your bill.

Question: How do I pay my bill? 

Answer: To pay your bill, enter the amount you wish to pay and select a posting date.  Select the financial institution you want to use for this payment and select the preview payment button.

You will be taken to the verification screen.  If you have not yet entered financial institution information in eServices, select the new financial institution details button.

If your account is enrolled in the Recurring Card Payments or Direct Pay options, you will not be able to use the One-time Payment feature of eServices as your payment will be deducted in the manner you previously authorized.

Use any of the payment options in eServices automatically enrolls in eBill and you will no longer receive a paper bill

TOP

Question: How do I enroll in a payment option? 

Answer: To enroll in one of the convenient and free recurring monthly payment options we offer login to eServices and select the My Profile tab.

Go to the My Payment Options section and click the enroll button next to the account you would like to enroll.  From there, just follow the instructions on the screen.

Question: How do I update my profile information? 

Answer: To update your profile information login to eServices and select the  My Profile tab.  The My Profile tab allows you to maintain:

  • Primary Contact Information
  • Payment Options
  • Financial Institution Information
  • Credit Card Information
  • Personal Data
  • Mailing Options

To update any of this information go to the appropriate section  and click the edit button.

Question: How do I report a meter read? 

Answer: To enter a meter reading login to eServices and click on the Other Services tab.  Click  Meter Reading Entry and enter the meter read information.

TOP

Question: How do I obtain an estimated outage restoration time? 

Answer: If you have access to the internet during an electric outage, you can login to eServices eServices Home and obtain an estimated outage restoration time.

Click the Other Services tab then click on Electric Outage Updates.  Click on View The Estimated Outage Restoration link on this page and you will be prompted to enter your Consumers Energy account number OR your primary telephone number for this service address.

Question: How do I cancel a pending payment? 

Answer: To cancel a pending payment, sign into your eServices profile and select the appropriate account.  Go to the "My History" tab and then to "Payment History".  Pending payments are indicated by the presence of a red "X" next to your payment amount.  To cancel the payment, click on the red "X" and your payment will be cancelled.

Question: What is the My History Tab and what can I use it for? 

Answer: The "My History" tab contains the following information:

Paid Bills: This screen lists bills that have been paid or are pending. If a yellow triangle appears next to a bill, future payments are scheduled for this bill that have not yet been processed.

Payment History: This screen lists payments that have been made or that are pending.  To cancel a pending payment, click on the red "X" that appears next to the payment amount.

Energy Use: This screen allows you to view meter read results, see the meter read schedule and to see a graph of your energy use history.

TOP

Question: Where do I find HP EasyPay? 

Answer: HP EasyPay is located under the "Other Services" tab in eServices.  Click on "Other Services" then "HP EasyPay" and follow the instructions.

Question: How do I start service? 

Answer: Login to your eServices profile and go to "Start Service" under the "Start/Stop Service" tab.

The start service process will guide you through a series of questions and verifications to ensure we have the most accurate information for your account.  When you have completed the start service steps, you will receive an e-mail confirmation of your request within 72 hours.

Question: How do I stop service 

Answer: Login to your eServices profile and go to "Stop Service" under the "Start/Stop Service" tab.

The stop service process will guide you through a series of questions and verifications to ensure we have the most accurate information for your account.  When you have completed the stop service steps, you will receive an e-mail confirmation of your request within 72 hours.  You also may start service within eServices if you are moving to another location within the Consumers Energy service territory. Click "Start Service" and enter the required information.

Question: How do I ask a question that’s not on this page? 

Answer: If you have a question that is not addressed on this page, please contact us and a representative will respond to your inquiry.

TOP