2014 Accountability Report



Serving Michigan. That’s our promise. And the Accountability Report details what we’re doing to make good on that promise. We strive to make decisions that promote our customers’ best interests, and help us serve them safely, affordably and reliably, while operating sustainably.


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Distinctive History, Bright Future


For more than 125 years, Consumers Energy has served the people of Michigan with distinction, one customer at a time. A key part of the state’s economic, social and environmental fabric, we’re here to stay—and we’re crafting a vision to ensure a bright energy future for Michigan that includes:

  • A balanced and clean energy portfolio
  • A regulated electric market
  • An expanded natural gas infrastructure
  • A competitive rate for energy-intensive customers
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Our productivity continues to improve. We're working harder and smarter, and focusing our resources on providing maximum value to our customers.

Making Progress Is Our Business


As Michigan’s largest utility, we push each day to provide value to our customers—and we always want to know how we’re doing. That’s why we measure our work carefully, accurately and transparently. By the numbers:

  • 6.5 million: The number of residents we serve in all 68 counties of the Lower Peninsula
  • $400 million: Amount we invested in reliability, which resulted in 100,000 fewer service interruptions in 2013 than 2012
  • $1.6 billion: Amount we’ll save for customers by retiring and demolishing 7 older, smaller coal-fired generating units by April 2016
  • $155 million: Price we paid for a 540-megawatt natural-gas fueled electric generating plant
  • 30%: Consumers Energy’s total electric capacity by natural gas (coal is 32%)
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Reduce, Renew, Invest, Repeat


We shoulder our share of the responsibility for protecting the natural resources that make Michigan a great place to work and live. To date, through energy efficiency programs, we’ve helped customers save $575 million over the last five years. And, by switching to low-sulfur Western coal and investing in control technology, we’ve reduced emissions at coal-fired generating plants. Looking ahead:

  • We’re on track to tap sources such as wind, solar, biomass and hydro for 10% of the electricity we deliver to customers by 2015
  • By 2017, our goal is to reduce water usage by 17% (compared to 2012)
  • In the next 10 years, we’ll invest $15 billion in the areas of reliability, renewable energy, environmental quality and energy efficiency
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Our Connection Runs Deep


We’re not just pipes and wires. Our connection to the communities we serve runs far deeper. We help to make Michigan communities great places to live by:

  • Donating generously—$8 million in 2013—to nonprofits in the state
  • Empowering employees to donate their time and talent to causes they care about (Employees logged more than 115,000 volunteer hours in 2013.)
  • Helping low-income customers pay their energy bills
  • Spending millions annually with Michigan-based businesses
  • Creating thousands of good-paying jobs (Currently, we have 7,500 employees and nearly the same number of contractors.)
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