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Updated December 15, 2009, 10:01 pm

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News Release


Jackson, Mich. Monday, January 21, 2013

Approximately 1,100 Consumers Energy electric customers are without service after a powerful winter storm with high winds hit the state late Saturday and early Sunday. Since 9 p.m. Saturday, more than 77,000 customers have been affected by weather related outages.

“We continued our restoration efforts through the night and are making progress,” said Garrick Rochow, the utility’s vice president of energy delivery. “We thank our customers for their patience.”

From line workers to customer call center representatives and on-site damage assessors, more than 1,200 Consumers Energy and contract employees are working on storm restoration efforts across the state, including crews from Indiana.

As of 4 a.m., the approximate numbers of Consumers Energy electric customers remaining without service in the following counties that were harder hit by the storm were: Allegan (102); Calhoun (122); Genesee (68); Jackson (98); Kalamazoo (61); Livingston (51); Muskegon (104); Ottawa (187) and Washtenaw (61). Updated outage information is available at

A majority of customers who have been without electric service since Saturday evening have had their power restored. Remaining customers in the hardest hit counties may not receive electric service until the end of Monday. Estimates will be updated as assessment and repairs continue. Additional storm activity may prolong restoration times.

Consumers Energy cautions residents to avoid touching any downed wires and to report them immediately by calling 1-800-477-5050, or their local law enforcement agency. The utility also reminds customers to be alert to utility crews working along roads and urges drivers to take extra precautions in those situations. In particular, drivers should slow down or stop and wait for oncoming traffic to clear so they safely can go past utility workers and equipment on roadsides.

Customers who call Consumers Energy to report a power outage are encouraged to use the utility’s automated reporting option, available at 1-800-477-5050. The service provides restoration information for each substation and circuit, and can be used to report an outage. Outages can also be reported and restoration information obtained via Consumers Energy’s new online outage map, at The outage map may be accessed by both computers and mobile devices.

If using a generator, contact a licensed electrician to ensure that it is properly connected and, for the safety of our line workers, make certain it is isolated from the utility’s electric distribution system. Never use a generator in an enclosed area and never fuel a generator when it is running.

In some cases, the mast which holds the electric service wires to your home or business may have been damaged or torn away. Utility crews will reconnect the wires to your home, but only a licensed electrician can repair or replace a mast or a cable.

Consumers Energy will trim or remove trees interfering with electric restoration activities. Clean-up of debris from tree trimming or removal during a storm emergency is the responsibility of individual property owners.

Consumers Energy, the principal subsidiary of CMS Energy Corporation (NYSE: CMS), provides natural gas and electricity to nearly 6.8 million of Michigan’s 10 million residents in all 68 Lower Peninsula counties.
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Media Contacts:  Roger Morgenstern, (616) 530-4364 or Terry DeDoes, (517) 374-2159

The final storm update will be at approximately 11:30 a.m.

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