You can now communicate with Consumers Energy through text message. To get started, first log in to your account or text REG to 232273 (CECARE) to sign up for outage alerts. You can also set Do Not Disturb preferences in your account.
OUT-Report an outage
STAT-Request outage status
BAL-Request account balance (must sign up online for Billing & Payment Alerts)
PAY-Authorize payment using existing payment method (must sign up online for Billing & Payment Alerts)
HELP-Get a list of valid keywords
NICK-Apply a nickname to an account
Opt Out Anytime
You can opt out of Alerts and Notifications anytime by texting these keywords:
PAUSE-Temporarily pauses outbound / proactive messaging for the handset (phone you are texting from) for 24 hours
RESUME-Resumes outbound / proactive messaging for the handset (phone you are texting from)
STOP- Stop receiving alerts on the handset for one or more programs, except Account Notices. (STOP ALL will unsubscribe from all Alerts and Notifications for the handset)
STOP ALL- Unsubscribe from all Alerts and Notifications for the handset. (Account Notices will be sent to primary email account)
You’re on Your Way to Our Old Site
We’re still working on this part of the site. In the meantime, we’re sending you back to the old site. Check back soon for updates!