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Updated December 15, 2009, 10:01 pm

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Business Customer Service

Woman with headset answering callsThe information provided on this page is to aid our business customers only. If you have questions regarding our residential services, contact information is provided here.

We have professionals available to help businesses with energy needs.

To learn more about how Consumers Energy can partner with your business, contact us! From energy efficiency solutions to e-business to economic development, we have the resources to help. You can count on us.

Contact our customer service specialists by telephone toll-free at (800) 805-0490 or via e-mail at

Business Center

The business world has changed dramatically in the last few years, and we're changing with it.  The Consumers Energy Business Center is dedicated to helping our largest business customers stay informed about the energy we provide every day. Combine this support with the field experience of our account managers, and you'll be assured of getting practical answers to your business' energy needs.

(800) 805-0490: Not the Same Old Line

Call the Consumers Energy Business Center.  Our experienced Commerical and Industrial customer specialists can help with answering your questions about Consumers Energy’s rates and billing practices or simply help you with services we can offer to support your business needs.

Our Business Center can give you solutions in a responsive manner. If our phone agents don't have the answer, they'll find it and get back to you so you can focus on your business and its daily demands.

You can now update your company's contact information online

We're on the Same Wavelength

When a storm knocks out your power, we understand that it's a top priority to get you back online as soon as possible and to provide restoration information quickly and completely. Consumers Energy has the equipment and experienced crews needed to get the job done. If it's a severe storm, we can tap our statewide network of hundreds of workers to get the power back to you, fast.

If you experience an outage that's not storm-related, we'll help you pinpoint the problem, whether it's on our system or yours, to get you back up and running as quickly as possible.

Working Around Your Schedule

To keep our electric system operating reliably, sometimes we have to cut or reroute power to work on major equipment. But that doesn't mean we'll leave you in the dark.

We'll seek your input to determine the best time to work on our electric system. We'll strive to do our maintenance work when it has the least impact on your operation.

Managing Your Energy Costs

You don't need to become an energy expert. Call us toll-free at (800) 805-0490 and we can help you select the best rates, billing or metering options to match your facility. We'll look at your current operations, load projections, and future energy needs, all to help you effectively manage your energy dollars.

Expanding Your Corner of the World

Business grows. Things change. And so do your energy needs. Call us toll-free at (800) 805-0490 and we'll help you sort out the best options. We can recommend how to power your facility in the most efficient way possible. We'll help you calculate load additions, analyze technical details, and track the job all the way to completion.