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Updated December 15, 2009, 10:01 pm

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Identity Theft

What is Identity Theft?

Identity theft is the term used to refer to the type of crime in which someone wrongfully obtains and uses another person’s personal identification information (such as name, social security number, state ID or driver’s license number) in some way that involves fraud or deception, typically for economic gain.

How do I report Identity Theft to Consumers Energy?

In order for Consumers Energy to investigate your claim of Identity Theft, please follow the 4 Step process below: 

  1. Determine if you are a victim of Identity theft:

    Identity theft is when a 3rd party uses any personal identification information such as your name, social security number, state ID or driver’s license for utility services with Consumers Energy without your knowledge or consent. Please keep ALL personal identification information protected in a secure area.

    It is not Identity theft when:

    •   You own the property or have rented the property
    •   You gave consent or had knowledge of a 3rd party using your personal identification information such as social      security number, state ID or driver’s license
    •   Services were in a business name

  2. Download and complete requirements of the Consumers Energy ID Theft Information Form

  3. Fax required documentation including NOTARIZED Federal Trade Commission Affidavit of ID Theft, photocopy of current, valid government-issued photo-identification card, proof of residency DURING time-frame of dispute and law enforcement report.

  4. Consumer Energy ID Theft Information Form

    •   Provide the required documentation by sending a toll-free fax to us at (866) 703-8115.

    •   If you do not have access to fax machine, please call us at (800) 477-5050 for a list of Consumers Energy payment office locations where you can bring the information in person. When you call, choose option 3 and then option 5 for the location of the payment office nearest you. We have payment offices in Adrian, Battle Creek, Cadillac, Flint Grand Rapids, Kalamazoo, Lansing, Macomb, Macomb, Muskegon, Pontiac, Royal Oak, Saginaw or Traverse City.

    PLEASE NOTE: We are unable to accept this information at our offices in Jackson, Michigan.

Once Consumers Energy receives all the required documentation, an Identity Theft investigation will be conducted. A Consumers Energy fraud investigator will contact you within 2 – 3 business days to confirm receipt of Identity Theft required documentation and further instructions (if needed).

Please note that the investigation time frame may vary depending on criminal investigation as well as criminal prosecution, if deemed by law enforcement authorities. 

More Information on Identity Theft

For further information on identify theft and the steps to report it to other companies and agencies, please see the Federal Trade Commission’s (FTC) website or contact the FTC at 1-877-438-4338.