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Updated December 15, 2009, 10:01 pm

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Consumers Affordable Resource for Energy

Consumers Energy is helping qualified customers afford and better manage their monthly energy costs with the CARE Program. CARE customers receive a monthly credit on their Consumers Energy bill as well as help with a past due balance. CARE is offered to qualified customers as part of Consumers Energy’s commitment to providing affordable energy to Michigan. Keep reading to learn more!

CARE - Our Promise

CARE Benefits

  • Monthly CARE credit on energy charges provides an affordable monthly bill
  • Outstanding past due balance at the time of enrollment will be frozen and reduced as a reward for on-time monthly payments
  • Energy efficiency opportunities are available from the Helping Neighbors Program for free in-home services, which may include a free home energy assessment or an electric savings kit.

CARE Eligibility

CARE Program Monthly Eligibility Guidelines
  • Must meet the household income guidelines (see table).

  • Must be past due on your Consumers Energy account, and outstanding balance must be less than $2,000.

  • Must be 18 years or older to apply.

  • Must be a U.S. Citizen, or legal alien, to apply.

  • Must be an active residential Consumers Energy
    account holder, or the spouse of the account holder.

  • No theft or fraud on the account

CARE Enrollment Process

Thank you for your interest in the CARE Program. Open enrollment for CARE by mail is now closed. Enrollment at the events is still available.

Apply at an event.

Must bring to the event:

  • Picture ID
  • Social Security Card
  • Proof of all household income for the past 30 days

Event Dates:

We encourage you to see assistance with your past-due bill through other available resources. Many agency programs open in October. Some of the key programs outlined in the table below. To learn about these options with agencies in your area, visit or dial 2-1-1 or Salvation Army to inquire about their REACH program at or by calling 855-929-1640. 

Energy Assistance Chart 2015


CARE Journey