Consumers Energy Mobile Logo MENU
Account

Log In

Forgot User ID?
  • Use Another ID
  • Remove Saved IDs
Forgot Password?
Caps Lock is on. This may cause you to enter password incorrectly.
Show password
Don't have an account? Create a Profile
    • Quick Links
      • Pay Bill
      • View Account Dashboard
      • Outage Center
      • Start, Stop, or Transfer Service
      • Payment Methods
      • Meter Reading
    • My Account
      • Account Dashboard
      • Account History
      • Personal Information
      • Payment Information
      • Alert Preferences
      • Billing Options
    • Helpful Resources
      • About Your Bill
      • Managing Your Energy Use
      • Payment Plans and Assistance
      • My Energy Use Details
      • My Rate Options
    Contact
    • Emergencies:
    • Call 9-1-1 and 800-477-5050
    • 24 hours a day, 7 days a week
    • Additional Emergency Info
    • Outages
    • Report or View Outages
    • Other Contacts
    • General, Business, Landlord,
      Payment Locations, etc.
    • Customer Contacts
    • General
      • Call 800-477-5050
      • (M-F, 7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.)
      • Fax 800-363-4806
    • Business
      • Call 800-805-0490
      • (M-F, 7 a.m. - 5:30 p.m.)
    • Landlord
      • Call 855-477-9027
      • (M-F, 7 a.m. - 6:30 p.m.; Sat, 8 a.m. - 2 p.m.)
    •  Pay Bill
      • Pay Online Now
      • With or without an online account

      • Pay by Text
      • Setup your account to enable

      • Payment Locations
      • Find offices or authorized agents

      • Pay by Phone
      • Call 866-329-9593
      • Pay by Mail
      • Send check or money order to:
      • Consumers Energy Payment Center

        PO Box 740309

        Cincinnati, OH 45274-0309

      • Billing Options
      • Other helpful topics

      • Payment Reminders
      • Sign up for alerts

    Consumers Energy Website
      • Quick Links
      • Pay Bill
      • View Account Dashboard
      • Outage Center
      • Start, Stop, or Transfer Service
      • Payment Methods
      • Meter Reading
      • My Account
      • Account Dashboard
      • Account History
      • Personal Information
      • Payment Information
      • Alert Preferences
      • Billing Options
      • Helpful Resources
      • About Your Bill
      • Managing Your Energy Use
      • Payment Plans and Assistance
      • My Energy Use Details
      • My Rate Options

      Log In

      Forgot User ID?
      • Use Another ID
      • Remove Saved IDs
      Forgot Password?
      Caps Lock is on. This may cause you to enter password incorrectly.
      Show password
      Don't have an account?
      Create a Profile
    •  Pay Bill
      • Pay Online Now
      • With or without an online account

      • Pay by Text
      • Setup your account to enable

      • Payment Locations
      • Find offices or authorized agents

      • Pay by Phone
      • Call 866-329-9593
      • Pay by Mail
      • Send check or money order to:
      • Consumers Energy Payment Center

        PO Box 740309

        Cincinnati, OH 45274-0309

      • Billing Options
      • Other helpful topics

      • Payment Reminders
      • Sign up for alerts

      • Emergencies:
      • Call 9-1-1 and 800-477-5050
      • 24 hours a day, 7 days a week
      • Additional Emergency Info
      • Outages
      • Report or View Outages
      • Other Contacts
      • General, Business, Landlord,
        Payment Locations, etc.

    As of 7PM we've restored power to 110,000 homes & businesses. We are working around the clock to restore an additional 21,000.

    Learn More ×

    As of 7PM we've restored power to 110,000 homes & businesses. We are working around the clock to restore an additional 21,000.

    Learn More ×

    As of 7PM we've restored power to 110,000 homes & businesses. We are working around the clock to restore an additional 21,000.

    Learn More ×

    As of 7PM we've restored power to 110,000 homes & businesses. We are working around the clock to restore an additional 21,000.

    Learn More ×

    Due to the recent hot weather, the Appliance Service Plan call center is experiencing increased wait times for air conditioning repairs. We are sorry for the inconvenience. *This program is not regulated by the Michigan Public Service Commission and not available in all areas.

    Learn More ×

    Due to the recent hot weather, the Appliance Service Plan call center is experiencing increased wait times for air conditioning repairs. We are sorry for the inconvenience. *This program is not regulated by the Michigan Public Service Commission and not available in all areas.

    Learn More ×

    There is a severe weather alert in your area that could cause outages.

    Learn More ×

    There is a severe weather alert in your area that could cause outages.

    Learn More ×
    • Residential
      X
        • Quick Links
        • Make a Payment
        • View Account Dashboard
        • Outage Center
        • Start, Stop, or Transfer Service
        • Alert Preferences
      • Quick Links
        • Make a Payment
        • View Account Dashboard
        • Outage Center
        • Start, Stop, or Transfer Service
        • Alert Preferences
        • Billing & Payment Billing & Payment
          • Billing & Payment Home
          • About Your Bill About Your Bill
            • About Your Bill Home
            • How We Read Meters
            • Understanding Your Bill
          • Payment Payment
            • Payment Home
            • Avoiding a Shut-off
            • Ways To Pay
        • Outage Center Outage Center
          • Outage Center Home
        • Residential Rates Residential Rates
          • Residential Rates Home
          • Residential Electric Plans Residential Electric Plans
            • Residential Electric Plans Home
            • Discover the Best Plan for You
            • How Electric Rates Are Set
            • Frequently Asked Questions About Our Rates
            • Explore Your Options
            • What Plan Are You On?
          • Residential Natural Gas Rates Residential Natural Gas Rates
            • Residential Natural Gas Rates Home
            • Natural Gas Choice
        • Programs & Services Programs & Services
          • Programs & Services Home
          • Electric Vehicles Electric Vehicles
            • Electric Vehicles Home
            • Choosing an Electric Vehicle
            • Electric Vehicle Charging – When, Where and How
            • EV Ready Checklist
            • Frequently Asked Questions About Electric Vehicles
          • Alternative Fuel Vehicles Alternative Fuel Vehicles
            • Alternative Fuel Vehicles Home
            • Compressed Natural Gas
            • Plug-in Electric Vehicle Rates
          • Life Support Life Support
            • Life Support Home
          • Natural Gas Fuel Lines Natural Gas Fuel Lines
            • Natural Gas Fuel Lines Home
            • DIY: Assembled Fuel Line Ready for Install
            • Excess Flow Valves
            • We Take Care of It: Installation & Repair Service
          • Payment Plans & Assistance Payment Plans & Assistance
            • Payment Plans & Assistance Home
            • CARE Program
          • Pay My Way™ Program Pay My Way™ Program
            • Pay My Way™ Program Home
          • Consumers Energy Smart Energy® Consumers Energy Smart Energy®
            • Consumers Energy Smart Energy® Home
        • Save Money & Energy Save Money & Energy
          • Save Money & Energy Home
          • Assessments Assessments
            • Assessments Home
            • Helping Neighbors
            • Home Energy Analysis
            • Home Performance
            • Multifamily
          • Residential Energy Efficiency Solutions Residential Energy Efficiency Solutions
            • Residential Energy Efficiency Solutions Home
          • Homeowner Tips Homeowner Tips
            • Homeowner Tips Home
          • Managing Your Energy Use Managing Your Energy Use
            • Managing Your Energy Use Home
          • Rebates Rebates
            • Rebates Home
            • Appliance Rebates
            • Appliance Recycling
            • Heating and Cooling
            • Lighting
            • New Home Construction
            • New Home Construction for Builders
            • Water Heating
            • Windows and Insulation
          • Renter Tips Renter Tips
            • Renter Tips Home
          • Simple Saves Simple Saves
            • Simple Saves Home
        • Renewable Energy Renewable Energy
          • Renewable Energy Home
          • Customer Generation Customer Generation
            • Customer Generation Home
            • Electricity Sales
          • Generator Interconnection Information Generator Interconnection Information
            • Generator Interconnection Information Home
          • Green Generation™ Green Generation™
            • Green Generation™ Home
            • The Power That Surrounds Us
            • Renewable Energy is in the Air
            • Out of the Dark
            • Harvesting Michigan’s Wind
          • Net Metering Net Metering
            • Net Metering Home
          • Solar Gardens Solar Gardens
            • Solar Gardens Home
            • Solar Gardens Project Locations
        • Start, Stop or Transfer Service Start, Stop or Transfer Service
          • Start, Stop or Transfer Service Home
        • Avoiding Scams Avoiding Scams
          • Avoiding Scams Home
        • Appliance Service Plan* Appliance Service Plan*
          • Appliance Service Plan* Home
    • BUSINESS
      X
        • Quick Links
        • Make a Payment
        • View Account Dashboard
        • Business Center
        • Outage Center
        • Alert Preferences
      • Quick Links
        • Make a Payment
        • View Account Dashboard
        • Business Center
        • Outage Center
        • Alert Preferences
        • Account Management Account Management
          • Account Management Home
          • About Your Bill About Your Bill
            • About Your Bill Home
            • Understanding Your Bill
          • Start, Stop or Transfer Service Start, Stop or Transfer Service
            • Start, Stop or Transfer Service Home
          • Ways To Pay Ways To Pay
            • Ways To Pay Home
            • Avoid a Shut-off
        • Energy Efficiency Energy Efficiency
          • Energy Efficiency Home
          • Business Energy Efficiency Solutions Business Energy Efficiency Solutions
            • Business Energy Efficiency Solutions Home
          • Rebates and Programs Rebates and Programs
            • Rebates and Programs Home
            • Custom Business Solutions
            • Envelope and Insulation
            • HVAC and Mechanical
            • Kitchen, Refrigeration and Laundry
            • Lighting
          • Special Programs Special Programs
            • Special Programs Home
            • Advanced Lighting Controls Program
            • Agriculture
            • Instant Discount Program
            • Building Performance
            • Buy Michigan
            • Compressed Air
            • Industrial Energy Management
            • Multifamily
            • New Construction
            • Pilot Programs
            • Smart Buildings
            • Training Center
          • Small Business Solutions Small Business Solutions
            • Small Business Solutions Home
            • Small Business Assessment
          • Find a Contractor Find a Contractor
            • Find a Contractor Home
          • Find a Contractor - Small Business Find a Contractor - Small Business
            • Find a Contractor - Small Business Home
          • Business Tips Business Tips
            • Business Tips Home
        • Products & Services Products & Services
          • Products & Services Home
          • Agriculture Resources Agriculture Resources
            • Agriculture Resources Home
            • AgriCulture Newsletters
            • Agriculture Safety
            • Contact Our Experts
            • Stray Voltage Inspections
          • Energy Management Services Energy Management Services
            • Energy Management Services Home
            • Energy Engineer Services
            • Other Energy Management Solutions
          • Laboratory Services Laboratory Services
            • Laboratory Services Home
            • Analytical Chemistry
            • Calibration and Instrument Services
            • Equipment Performance Testing
            • Materials Testing
            • Metallurgical Testing
            • Non-Destructive Testing
            • Quality Assurance Management
            • Regulatory Compliance Testing
        • Avoiding Scams Avoiding Scams
          • Avoiding Scams Home
        • Business Center Business Center
          • Business Center Home
        • Business Rate Plans Business Rate Plans
          • Business Rate Plans Home
          • Electric Plans For Business Electric Plans For Business
            • Electric Plans For Business Home
          • Natural Gas Rates For Business Natural Gas Rates For Business
            • Natural Gas Rates For Business Home
        • Customer Service Customer Service
          • Customer Service Home
        • Smart Energy Smart Energy
          • Smart Energy Home
    • COMMUNITY
      X
        • Quick Links
        • Safety
        • Education
        • Sustainability
        • Students
      • Quick Links
        • Safety
        • Education
        • Sustainability
        • Students
        • Safety Safety
          • Safety Home
          • Carbon Monoxide Carbon Monoxide
            • Carbon Monoxide Home
          • Emergency Officials Emergency Officials
            • Emergency Officials Home
          • Emergency Preparedness Emergency Preparedness
            • Emergency Preparedness Home
          • Energy Theft Energy Theft
            • Energy Theft Home
          • Identity Theft Identity Theft
            • Identity Theft Home
          • Safety in Your Home Safety in Your Home
            • Safety in Your Home Home
          • Work Safe Work Safe
            • Work Safe Home
            • Pipeline Safety
        • Education Education
          • Education Home
          • Students Students
            • Students Home
            • Electricity
            • Energy Games
            • Natural Gas
            • Energy Safety
            • STEM Careers
            • Sustainable Energy
          • Teachers Teachers
            • Teachers Home
            • Lesson Plans
            • Safety Education
            • Energy Efficiency Education
          • Parents Parents
            • Parents Home
            • Home School Materials
            • How to Get Involved
            • Teachable Moments
            • Why We’re Involved
          • Scouts Scouts
            • Scouts Home
            • Cub Scouts
            • Girl Scouts
        • Foundation Foundation
          • Foundation Home
          • Employee Volunteerism Employee Volunteerism
            • Employee Volunteerism Home
          • Grant Seekers Grant Seekers
            • Grant Seekers Home
          • Our Priorities Our Priorities
            • Our Priorities Home
            • Community and Civic Development
            • Corporate Giving
            • Education
            • Environment
            • Social Welfare
        • Sustainability Sustainability
          • Sustainability Home
          • Our Hometown Stories Our Hometown Stories
            • Our Hometown Stories Home
            • A Better Way
            • Dairy Farmers Story
            • An Electric Vehicles Story
            • Aaron’s Fabrication Story
            • Frank Rand Story
            • Green Glove Dryer Story
            • Guy Houseman Story
            • Hidden Harvest Story
            • Pollinators Story
            • Turkey Delivery Story
          • Community Community
            • Community Home
            • Economic Development
            • Community Engagement
            • Foundation
          • Our Energy Mix Our Energy Mix
            • Our Energy Mix Home
            • Electricity
            • Energy Efficiency
            • Natural Gas
            • Renewables
          • Environment Environment
            • Environment Home
            • Air
            • Environmental Footprint
            • Land
            • Waste Management
            • Water
            • Wildlife
          • People People
            • People Home
            • Corporate Political Engagement
            • Culture
            • Safety
        • Walk for Warmth Walk for Warmth
          • Walk for Warmth Home
    • COMPANY
      X
        • Quick Links
        • Careers
        • Career Areas
        • Working at Consumers Energy
        • Reliability
      • Quick Links
        • Careers
        • Career Areas
        • Working at Consumers Energy
        • Reliability
        • Who We Are Who We Are
          • Who We Are Home
          • Awards Awards
            • Awards Home
          • Corporate Overview Corporate Overview
            • Corporate Overview Home
          • Corporate Governance Corporate Governance
            • Corporate Governance Home
          • Investor Relations Investor Relations
            • Investor Relations Home
          • Political Engagement Political Engagement
            • Political Engagement Home
          • FERC Standards of Conduct FERC Standards of Conduct
            • FERC Standards of Conduct Home
        • What We Do What We Do
          • What We Do Home
          • Electric Generation Electric Generation
            • Electric Generation Home
            • Coal
            • Electric Operation Statistics
            • Hydroelectric
            • Natural Gas
            • Pumped Storage Hydro Electricity
            • Renewables
          • Natural Gas Operations Natural Gas Operations
            • Natural Gas Operations Home
            • Natural Gas Operations Statistics
            • Natural Gas Pipeline Projects
        • Careers Careers
          • Careers Home
          • Campus Hiring Campus Hiring
            • Campus Hiring Home
          • Career Areas Career Areas
            • Career Areas Home
          • Career Development Career Development
            • Career Development Home
          • Diversity and Inclusion Diversity and Inclusion
            • Diversity and Inclusion Home
          • Engineering Careers Engineering Careers
            • Engineering Careers Home
            • Engineering Entry Program
          • Information Technology Careers Information Technology Careers
            • Information Technology Careers Home
          • Military Hiring Military Hiring
            • Military Hiring Home
          • Retirement Retirement
            • Retirement Home
            • Company News and Events
            • Retiree Advantage
            • Retiree News
          • School-to-Work Programs School-to-Work Programs
            • School-to-Work Programs Home
          • Working at Consumers Energy Working at Consumers Energy
            • Working at Consumers Energy Home
        • Become a Supplier Become a Supplier
          • Become a Supplier Home
          • Investment Recovery Investment Recovery
            • Investment Recovery Home
        • Media Media
          • Media Home
          • Media Contacts Media Contacts
            • Media Contacts Home
          • News & Information News & Information
            • News & Information Home
            • Bill Inserts
        • Reliability Reliability
          • Reliability Home
          • Pipeline Upgrade Pipeline Upgrade
            • Pipeline Upgrade Home
          • Saginaw Trail Pipeline Project Saginaw Trail Pipeline Project
            • Saginaw Trail Pipeline Project Home
          • South Oakland Macomb Network South Oakland Macomb Network
            • South Oakland Macomb Network Home
          • Trees and Power Lines Trees and Power Lines
            • Trees and Power Lines Home
            • Planting Smart
            • Tree Safety
        • Economic Development Economic Development
          • Economic Development Home
          • Michigan Talent Architecture Michigan Talent Architecture
            • Michigan Talent Architecture Home
    Don't Get Locked Out

    Looks like you're having trouble logging in to your account.

    To protect your security, we'll lock your account for 30 minutes after the 4th unsuccessful login attempt

    • Need a Hint?
    • Passwords are case sensitive
    • Make sure your keyboard doesn't have the caps lock on
    • Your password is between 6-21 characters long
    • Your password will have at least one letter and one number
    • Your user ID is at least 6 characters long
    • Your user ID can contain letters, numbers, the @ symbol, a dash, an underscore or a period. It does not have a period as the first or last character
    • Your user ID might be your email address

    You can also reset your password to make sure you're using the right one.

    Reset Your Password

    Want to continue without logging in?

    Pay as a Guest Report an Outage as a Guest

    Log In

    Log In

    Forgot User ID?
    • Use Another ID
    • Remove Saved IDs
    Forgot Password?
    Caps Lock is on. This may cause you to enter password incorrectly.
    Show password

    Do you have an account?

    Create a Profile

    Create a Profile and Enjoy These Benefits

    • Manage your account anywhere, anytime
    • View and pay your bills
    • Choose outage or payment alerts on your phone
    • View 18 months of account history
    • Choose to go paperless with eBill and eNewsletter
    • View energy use graph
    • Report power outages or meter reads
    Create

    Log In

    Forgot User ID?
    Forgot Password?
    • Residential
    • Billing & Payment
    • Outage Center
    • Residential Rates
    • Programs & Services
    • Save Money & Energy
    • Renewable Energy
    • Start, Stop or Transfer Service
    • Avoiding Scams
    • Appliance Service Plan*
    • BUSINESS
    • Account Management
    • Energy Efficiency
    • Products & Services
    • Avoiding Scams
    • Business Center
    • Business Rate Plans
    • Customer Service
    • Smart Energy
    • COMMUNITY
    • Safety
    • Education
    • Foundation
    • Sustainability
    • Walk for Warmth
    • COMPANY
    • Who We Are
    • What We Do
    • Careers
    • Become a Supplier
    • Media
    • Reliability
    • Economic Development

    • GENERAL/RESIDENTIAL

    • 800-477-5050

    • M-F: 7 a.m. - 6 p.m.

      Sat: 8 a.m. - 2 p.m.

    • BUSINESS

    • 800-805-0490

    • M-F: 7 a.m. - 5:30 p.m.

    Consumer's Energy Website
    • © 2019 Consumers Energy
    • Privacy
    • Contact
    • Terms Of Use
    • Mobile Site
    • *Appliance Service Plan is not regulated by the Michigan Public Service Commission. Appliance Service Plan does not affect your regulated utility service.

    You’re on Your Way to Our Old Site

    We’re still working on this part of the site. In the meantime, we’re sending you back to the old site. Check back soon for updates!

    Continue