Outage Center

The Outage Center is the easiest way to report an outage, check the status of an existing outage or get helpful outage preparation tips.

Report An Outage

Current Situation

With Power

  • 37

    Crews in the Field

  • 34

    Current Outages

  • 146

    Customers Affected

Restoration Updates

Outage Alerts

Sign up for outage alerts via text or email to stay up to date on restoration time.

Storm Safety Tips

Monitor your Estimated Restoration Time

Learn to operate your generator safely

Protect your equipment from power surges

Make sure your family is safe and prepared for a power outage.

SEE ALL TIPS

If you meet any of the following criteria, you may qualify for an electric outage credit:

  • Service interrupted for more than five days (120 hours) during catastrophic conditions (10 percent or more of Consumers Energy customers affected).
  • Service interrupted for more than 16 hours during normal conditions.
  • Service interrupted more than seven times in a 12-month period.

To request an outage credit application, please complete the Electric Outage Credit form online or call 800-477-5050.



Frequently Asked Questions

VIEW ALL FAQs

What Causes Outages?

Regardless of the cause, you can be assured we’ll be there to restore your power.


Prioritizing Power Restoration

Learn how Consumers Energy prioritizes power restoration in your area. We start with securing public safety. Company representatives may be sent out to secure or guard downed power lines that threaten safety. The damaged areas are prioritized and field crews are assigned to the specific areas to restore power.