Keeping your personal information safe and secure is a top priority for us. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.
Your information doesn't match our records. Please try again
Your outage has been reported for:
Don't Get Locked Out
Looks like you're having trouble logging in to your account.
To protect your security, we'll lock your account for 30 minutes after the next unsuccessful login attempt
Need a Hint?
Passwords are case sensitive
Make sure your keyboard doesn't have the caps lock on
Your password is between 6-20 characters long
Your password will have at least one letter and one number
Your user ID is at least 6 characters long
Your user ID can contain letters, numbers, the @ symbol, a dash, an underscore or a period. It does not have a period as the first or last character