Consumers Energy Website
Secure Website

Secure Website

Keeping your personal information safe and secure is a top priority for us. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.

To help us locate your account, please choose one of the options below.

Streetlight
Outage

Locate Streetlight

Natural Gas Leak
or Downed Wire?

800-477-5050 800-477-5050

Input Address for Outage Status

Don’t see the address you’re looking for? Please re-enter it below or click here to visit our Outage Map.

Sorry, we can't find that address in our system.
Please review here the valid range of address matches that we have found.

Use Current Location
  • We couldn't identify your service address using the above information. Please complete the below fields to continue.
  • Address Lookup Service is not working.
    Please enter address below.

Address not found. Please manually input your information into the following fields.

Please enter the number portion of the service address.
Please enter the street name of the service address.
Please enter the city name.
Please enter the ZIP code of the service address.
Please enter a valid unit/apartment/suite number.

Be sure to check your fuses or circuit breakers before reporting.

Don’t store my information, I’m using a public computer.
    Please enter your 12-digit account number.
    Please enter the ZIP code of the service address.

    Be sure to check your fuses or circuit breakers before reporting.

    Don’t store my information, I’m using a public computer.
      Outage Reported

      Your outage has been reported for:
      We found more than one address match. Please click on the Outage Map below for details.

      Use the addresses below as a guide to enter your address correctly on the previous screen.

      Tips: You can copy and paste from the choices below. For addresses presented in a range (for example 1-10) please enter your house or apt. number in the previous screen. If the apartment contains a letter (i.e. A1, B1, etc.) please also ensure the letter is entered.