How It Works
A professional installs a free device on your water heater.
On days when demand is high, we will let you know we’re scheduling an Energy Savings Event.
On these event days your water heater will turn off during the afternoon when rates are highest.
The hot water in your tank will still be usable. But new water that fills the tank will not be heated until the event is over.
When the event is over your water heater will return to normal. Events usually last around four hours.
Frequently Asked Questions
Most customers tell us they don’t notice much of a change in water temperature during an event.
Events typically happen on weekdays (except holidays) during times of high electricity demand. They are usually between noon and 8 p.m. However, an event can happen any time there is an electric emergency. Events typically take place between June and September and last up to four hours.
Yes, you can opt out of one event per calendar year. To opt out of an event, please call 877-789-9883. Opt-outs can be requested in advance or after an event has already started. Opt-outs scheduled in advance will only count against your one-per-year limit if the event occurs that day.
Electricity costs increase during periods when demand is higher than usual. Events are planned when electricity use is expected to be the highest, electricity is in short supply, or will be expensive.
Peak demand refers to periods of high energy demand. These periods typically occur during the summer months, when electricity use increases. Lowering energy use during times of peak demand reduces the need to purchase electricity when it’s the most expensive, keeping energy affordable and reliable.
To see more information about the Electric Water Heater Program, please see our Terms and Conditions.