Keeping your personal information safe and secure is a top priority for us. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.
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Don't Get Locked Out
Looks like you're having trouble logging in to your account.
To protect your security, we'll lock your account for 30 minutes after the next unsuccessful login attempt
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Passwords are case sensitive
Make sure your keyboard doesn't have the caps lock on
Your password is between 6-20 characters long
Your password will have at least one letter and one number
Your user ID is at least 6 characters long
Your user ID can contain letters, numbers, the @ symbol, a dash, an underscore or a period. It does not have a period as the first or last character