Start, Stop or Transfer Service

Start, Stop or Transfer Service Secure Website

Secure Website

Keeping your personal information safe and secure is a top priority for us. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.

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Start Service
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Transfer Service

What type of user is this request for?

Individual
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Sorry, we are unable to process your request at this time. Please contact our Customer Service team at 1-800-477-5050 for assistance.

Don't Get Locked Out

Looks like you're having trouble logging in to your account.

To protect your security, we'll lock your account for 30 minutes after the next unsuccessful login attempt

Need a Hint?
Passwords are case sensitive
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Your password is between 6-21 characters long
Your password will have at least one letter and one number
Your user ID is at least 6 characters long
Your user ID can contain letters, numbers, the @ symbol, a dash, an underscore or a period. It does not have a period as the first or last character

On a Mobile Device?
Try using your Fingerprint Password Manager on your phone to log in. Click here to get started

You can also reset your password to make sure you're using the right one.

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