Consumers Energy Website
Start, Stop or Transfer Service Secure Website

Secure Website

Keeping your personal information safe and secure is a top priority for us. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.

Forgot User ID
    • Use Another ID
    • Remove Saved IDs
    Forgot Password
      Caps Lock is on. This may cause you to enter password incorrectly.
      Show password

      By checking this box, you won't have to log is as often on this device. For your security, we recommend only checking this box on your personal devices.

      OR

      • Start Service
      • Stop Service
      • Transfer Service
      • Individual
      • Sole Propietor
      • Business
      • Residential
      • Commercial
      • Other

      Sorry, we are unable to process your request at this time. Please contact our Customer Service team at 1-800-477-5050 for assistance.

      Don't Get Locked Out

      Looks like you're having trouble logging in to your account.

      To protect your security, we'll lock your account for 30 minutes after the next unsuccessful login attempt

      • Need a Hint?
      • Passwords are case sensitive
      • Make sure your keyboard doesn't have the caps lock on
      • Your password is between 6-21 characters long
      • Your password will have at least one letter and one number
      • Your user ID is at least 6 characters long
      • Your user ID can contain letters, numbers, the @ symbol, a dash, an underscore or a period. It does not have a period as the first or last character
      • On a Mobile Device?
      • Try using your Fingerprint Password Manager on your phone to log in. Click here to get started

      You can also reset your password to make sure you're using the right one.

      Reset Your Password

      Want to continue without logging in?

      Pay as a Guest Report an Outage as a Guest
      Are you sure you want to log out?
      When you first logged in you checked 'Keep Me Signed In'. Logging out now will undo that and you will have to enter your user ID and password again on your next visit.

      Would you still like to log out?

      Log In

      Forgot User ID?
      Forgot Password?

      For the best performance on this website and others, please upgrade your browser. For suggestions to find the best web browser for you click here.