As part of our effort to protect your identity, residential customers requesting new service will be asked to provide the following information:
To request service online, you’ll need your Social Security Number, and a valid driver’s license number or Michigan-issued photo ID.
Additional Service Request Options
You can also request service by calling us at 800-477-5050, faxing a notarized copy of a document(s) listed below to 877-635-9549 or visiting one of our direct payment offices. There you will be asked for one of the following:
Social Security Number and valid driver’s license number
Social Security Number and valid Michigan-issued photo ID
U.S. Military ID
Native American Tribal ID
Visa or Work Visa
International driver’s license
Employment authorization picture ID
U.S. B1/B2 Visa/BCC/Border crossing picture ID/DHS (Department of Homeland Security Card)
Permanent residence card
Birth certificate and another form of above identification
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