Security and Service Upgrade

Please mark your calendar. Many services will be unavailable October 19-23

Please mark your calendar. Many services will be unavailable October 19-23

In order to serve you better and increase security, we will be upgrading our systems from noon on Thursday, October 19, through 6 a.m. Monday, October 23. Unfortunately, many of our services will be unavailable during the upgrade, including:

  • Online payments
  • Outage and billing alerts
  • Our automated phone system

In addition, all Direct Payment Offices will be closed October 20.

In an emergency, our customer care representatives will be available 24/7 at 800-477-5050.

You will not be penalized for any activity you are unable to complete because services are unavailable October 19-23.

We apologize for the inconvenience.