Consumers Energy Website
Login & Enroll Secure Website

Secure Website

Keeping your personal information safe and secure is a top priority for us. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.

Valid Login
Warning message
Your information doesn't match our records. Please try again
Login & Enroll
Forgot User ID
Forgot Password
Caps Lock is on. This may cause you to enter password incorrectly.
Show password
Details

OR

We need a little information to locate the account you're seeking. Please choose one
of the options below to get started.

Your account number is located at the top of your bill. It's 12 digits long. Most of the time, it starts with the numbers 10.
Your invoice number can be found next to the account number. Please only enter this if you'd like to specify an invoice to be paid.
Please enter the billing ZIP for the account you're paying for.
    Please enter the Account Holder's Last 4-Digits of SSN or Tax ID.
    • We couldn't identify your service address using the above information. Please complete the below fields to continue.
    • Address Lookup Service is not working.
      Please enter address below.
    Please enter the number portion of the service address.

    Just a reminder, you won't be able to see an account balance unless you locate via Account Number.

    Please enter your last name as it appears on your monthly statement. If you are a business, please enter the full business name.
    • We couldn't identify your service address using the above information. Please complete the below fields to continue.
    • Address Lookup Service is not working.
      Please enter address below.
    Please enter the number portion of the service address.

    Just a reminder, you won't be able to see an account balance unless you locate via Account Number.

    • We couldn't identify your service address using the above information. Please complete the below fields to continue.
    • Address Lookup Service is not working.
      Please enter address below.
    Please enter the number portion of the service address.

    The information you provided does not match an account. Please verify your information and try again.

    The information you provided either doesn’t match an account or isn’t specific enough to identify an individual account. Please try again or use the Account Number + Zip Code search instead.

    Don't Get Locked Out

    Looks like you're having trouble logging in to your account.

    To protect your security, we'll lock your account for 30 minutes after the next unsuccessful login attempt

    • Need a Hint?
    • Passwords are case sensitive
    • Make sure your keyboard doesn't have the caps lock on
    • Your password is between 6-20 characters long
    • Your password will have at least one letter and one number
    • Your user ID is at least 6 characters long
    • Your user ID can contain letters, numbers, the @ symbol, a dash, an underscore or a period. It does not have a period as the first or last character
    • On a Mobile Device?
    • Try using your Fingerprint Password Manager on your phone to log in. Click here to get started

    You can also reset your password to make sure you're using the right one.

    Reset Your Password

    Want to continue without logging in?

    Pay as a Guest Report an Outage as a Guest

    For the best performance on this website and others, please upgrade your browser. For suggestions to find the best web browser for you click here.