Payment processing and online services will be unavailable from August 24 at 10 p.m. to August 25 at 9:30 a.m. for service and security upgrades.
Payment processing and online services will be unavailable from August 24 at 10 p.m. to August 25 at 9:30 a.m. for service and security upgrades.
General Website Terms & Conditions
IntroductionThe Consumers Energy Company (referred to throughout as “Consumers Energy”) website is provided as a service to our customers and visitors to our website. Please review the following terms & conditions that govern your use of the consumersenergy.com website (the "Site"). Please note that your use of the Site constitutes your unconditional agreement to follow and be bound by these terms & conditions, legal notices, and the privacy policy (collectively, the “Terms”). Consumers Energy reserves the right to update or modify the Terms at any time without prior notice to you. For this reason, we recommend that you review the Terms whenever you use this Site. If you do not agree to (or cannot comply with) any of these Terms, do not use this Site.
Use of this Site
Unless otherwise noted, all materials, including images, text, illustrations, designs, icons, photographs, programs, downloads, video clips, and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, noncommercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Consumers Energy or its suppliers and protected by U.S. and international copyright laws. The Contents and software on this Site may be used only as an information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the Contents of this Site is strictly prohibited.
Please note that Consumers Energy does not accept payments through the Guest Pay process from collection agencies and third party agencies, and does not allow access to Online Guest Pay platform to any such agencies.
Third-Party Sites
References on this Site to any names, marks, products or services of third parties, or hypertext links to third-party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Consumer Energy’s endorsement, sponsorship or recommendation of the third party, its information, products or services. Consumers Energy is not responsible for the practices or policies of such third parties, nor the content of any third-party sites, and does not make any representations regarding third-party products or services, or the content or accuracy of any material on such third party sites. If you decide to link to any such third-party sites, you do so entirely at your own risk. Consumers Energy may make changes to the content and the products, services and programs described in the content at any time without notice.
Please note that Consumers Energy does not accept payments through this process from collection agencies and third party agencies, and does not allow access to Online Guest Pay platform to any such agencies. By using the Online payment platform, you represent and warrant that you are not a collection agency, third party agency, third party commercial payor, or a payment aggregator. You agree that any breach of this warranty constitutes a material breach of this agreement. You agree to (i) indemnify Consumers Energy for interchange fees, merchant fees, as well as all other costs and fees in processing a payment transaction in violation of this agreement, and (ii) indemnify Consumers Energy for all other damages, costs, expenses, and attorneys’ fees resulting from your breach of this agreement.
Site Security
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for the user, or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Consumers Energy will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. In order to strengthen our network security, Consumers Energy may participate in partnership agreements with private or public entities, including the U.S. Government, that involve the sharing of certain information collected automatically as described in the Privacy Policy. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Consumers Energy on this Site and other than generally available third-party web browsers (e.g., Google Chrome or Microsoft Explorer).
Supported Browsers
| Operating System | Browsers |
|---|---|
| Windows 10 | Internet Explorer 11, Edge, Chrome 50+, Firefox 50+ |
| Windows 8.1 | Internet Explorer 11, Edge, Chrome 50+, Firefox 50+ |
| Windows 7 | Internet Explorer 11, Edge, Chrome 50+, Firefox 50+ |
| macOS High Sierra 10.13 | Safari 11 |
| macOS Sierra 10.12 | Safari 10 |
| iOS 9+ (iPhone and iPad) | Safari |
| Android 5.0 + | Chrome |
| Android 4.4 | Android Browser, Chrome |
Content and Liability Disclaimer
While Consumers Energy uses reasonable efforts to include accurate and up-to-date information on this Web site, other than as required under applicable law or regulation, Consumers Energy makes no representations or warranties about the accuracy of the information. Consumers Energy assumes no liability or responsibility for any errors or omission in the content of the Web site. Changes may be periodically made to the information at any time, without notice. Information on this website is the most recent available on the date it was posted and Consumers Energy specifically disclaims any duty to update. To the extent the information is contained in forward-looking statements, it is intended to fit within the safe harbor for forward-looking information and is subject to industry and financial factors, as well as future events and developments relating to Consumers Energy business that could cause actual results to differ materially from those projected in the forward-looking statements.
By way of example, the outage map on this Website is based on estimates and projections, and no representation is made that the posted materials are comprehensive or free from error. During storm-related and other emergency or unplanned outages, the data available may be limited, delayed or not totally accurate — as circumstances are constantly changing. In some cases, outages may continue to be displayed even though customer restorations are occurring. Individual customer restoration times are always subject to variables that cannot be factored into the general estimates provided. During emergency or "storm mode" conditions, data may be listed as "unavailable".
THIS WEB SITE AND ALL CONTENT ARE PROVIDED "AS IS," WITHOUT ANY WARRANTIES OF ANY KIND. CONSUMERS ENERGY HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, RELATING TO THE WEBSITE OR THE CONTENT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AS WELL AS ANY WARRANTY OF QUALITY, FUNCTIONALITY, ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY, OPERABILITY, USE PERFORMANCE, SECURITY OR ABSENCE OF VIRUSES. YOU ASSUME ALL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM THE USE OF OUR WEBSITE. Some jurisdictions may not allow for exclusion of implied warranties so some of these exclusions may not apply to you.
IN NO EVENT SHALL CONSUMERS ENERGY OR ITS SUBSIDIARIES OR AFFILIATES BE LIABLE FOR ANY DAMAGES WHATSOEVER, IN CONTRACT, TORT OR OTHERWISE, INCLUDING SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, USE OR DATA ARISING OUT OF USE OF OR CONNECTED WITH THE CONSUMERS ENERGY WEB SITE OR THE USE OR RELIANCE UPON INFORMATION CONTAINED IN OR ACCESSED FROM THE WEB SITE EVEN IF CONSUMERS ENERGY HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.
Trademarks
Consumers Energy name and logo, and all related product and service names, design marks or slogans are the registered or pending trademarks or service marks of Consumers Energy or its affiliates. You are not authorized to use any Consumers Energy (or any of its affiliates) name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of Consumers Energy or one of its affiliates, as applicable.
Applicable Law
These Terms shall be governed by the laws of the State of Michigan, without regard to its conflicts of law principles.
Indemnification
You agree to defend, indemnify and hold harmless Consumers Energy and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site or any breach by you of these Terms of Use.
Termination
These Terms of Use are effective unless and until terminated by either you or Consumers Energy. You may terminate these Terms of Use at any time, provided that you discontinue any further use of this Site. Consumers Energy also may terminate these Terms of Use at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Consumers Energy’s sole discretion you fail to comply with any term or provision of these Terms of Use. Upon any termination of these Terms of Use by either you or Consumers Energy, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms of Use or otherwise. The following sections shall survive any termination of these Terms of Use: “Third-Party Sites.” “Site Security,” “Trademarks,” “Indemnification,” “Termination,” “Disclaimer,” “Limitation of Liability,” and “Privacy.”
Disclaimer
THIS SITE IS PROVIDED BY CONSUMERS ENERGY ON AN "AS IS" AND "AS AVAILABLE" BASIS. CONSUMERS ENERGY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CONSUMERS ENERGY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, CONSUMERS ENERGY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE CONSUMERSENERGY.COM WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS OF USE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL CONSUMERS ENERGY OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE CONSUMERSENERGY.COM WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF CONSUMERS ENERGY HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL CONSUMERS ENERGY BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX-MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
Privacy
You acknowledge that any personal information that you provide through this Site will be used by Consumers Energy in accordance with Consumers Energy’s Privacy Statement.