We collect customer information based on our business relationship with you and your use of our energy services and other products we provide. Some examples include, but are not limited to:
Contact information that allows us to communicate with you, including your name, address, telephone number and email address.
Billing and payment information, including your payment data, credit history, driver’s license or state ID number and Social Security Number.
Electric and natural gas use data gathered by our metering systems such as ccf, mcf, therms, dth, kW, kWh, voltage, var, or power factor, and other data that is recorded by the electric or natural gas meter.
Information gathered when you choose to participate in company programs or services, such as bill payment assistance, shut-off protection, renewable energy, demand-side management, load management or energy efficiency.
Consumers Energy will not disclose your information to third parties or other inquirers without your consent. However, Consumers Energy may disclose your information to Agents and Contractors working on behalf of the company without first obtaining your prior consent, when it is necessary to provide electric or natural gas services to you. Consumers Energy can disclose your information in emergency situations and as directed by any warrants, court orders or subpoena. The provision of such information will be reasonably limited to the amount authorized by law or reasonably necessary to fulfill a request compelled by law.
Yes, except for proprietary data or that which is used for internal Consumers Energy business purposes only, you have a right to know what information Consumers Energy maintains about you. Consumers Energy will make a reasonable effort to respond to your request within 30 business days following receipt of your request.
Yes, you may request information be released to a third party of your choice. Once Consumers Energy obtains consent from you, Consumers Energy is not responsible for loss, theft, alteration or misuse of the information by third parties or you after the information has been transferred to you or your designated third party.