Last modified: October 26, 2018
"Personal Information" means any information that, when used alone or combined with other personal or identifying information, can be used to distinguish or derive the identity of an individual, family, or household who is or which includes a customer of Consumers Energy. Such information is subject to confidentiality requirements.
"Third Parties" means vendors, agents, contractors, or affiliates that provide service to or on behalf of Consumers Energy
"You" means any Consumers Energy customer, website visitor, or mobile application user.
“We” means Consumers Energy.
Consumers Energy collects customer information for the purposes of providing energy services and other products. Customer Information examples include, but are not limited to:
Consumers Energy will not disclose your information to third parties without your written consent, with the following exceptions:
You have a right to know what information Consumers Energy maintains about you, except for proprietary data or that which is used for internal Consumers Energy business purposes only. The Company will respond to requests for the information which Consumers Energy maintains about you within 10 business days of being contacted by the Customer.
Some requests for information extend beyond Standard Usage Information. Fulfilling these requests requires special data processing that is not a part of normal utility service and results in expenses that would not otherwise be incurred. Such requests are fulfilled at the discretion of the Company. The costs of fulfilling any special requests shall be borne solely by the Customer, and be based on the specifics of the data request and the associated costs of developing, processing, and transmitting the requested data.
You may request that your information be released to you or a third party of your choice. Consumers Energy is not responsible for a third party's unauthorized disclosure or use of customer information. The following methods may be used to make these requests:
To obtain your information from the Company’s website, you can access the customer portal by navigating to https://www.consumersenergy.com and logging into your account OR by creating a profile by providing Street Address / Last Name / Organization Name / Phone Number or Account Number.
From the customer portal, you can obtain your usage data by navigating to Energy Use Details and selecting the Energy Insights tab. Data can be downloaded by clicking the green button labeled “Download My Data”.
In Writing or by Email
To request this information or to request that your information be released directly to a third party of your choice, use these steps:
Business/Commercial and Industrial Customers
You have the opportunity to request corrections or amendments to Customer Account Information or Personal Data that the Company collects, stores, uses or distributes. Requests of this nature shall be made in writing.
We use industry-standard administrative, technical, and physical security measures to ensure the integrity of our systems and to protect your information from unauthorized access, destruction or alteration. Such protection measures include an enterprise security program based upon industry standard frameworks, security awareness for employees, dedicated team to detect and respond to threats, and collaboration with peers, state and federal partners.
Consumers Energy will only keep customer information for as long as is necessary for the purpose(s) for which it was originally collected.