We collect customer information based on our business relationship with you and your use of our energy services and other products we provide. Some examples include, but are not limited to:
Consumers Energy will not disclose your information to third parties or other inquirers without your consent. However, Consumers Energy may disclose your information to Agents and Contractors working on behalf of the company without first obtaining your prior consent, when it is necessary to provide electric or natural gas services to you. Consumers Energy can disclose your information in emergency situations and as directed by any warrants, court orders or subpoena. The provision of such information will be reasonably limited to the amount authorized by law or reasonably necessary to fulfill a request compelled by law.
Consumers Energy will not sell your information, except in connection with sales of certain aged receivables to third party collection firms for purposes of removing this liability from its accounts.
Yes, except for proprietary data or that which is used for internal Consumers Energy business purposes only, you have a right to know what information Consumers Energy maintains about you. Consumers Energy will make a reasonable effort to respond to your request within 30 business days following receipt of your request.
Yes, you may request information be released to a third party of your choice. Once Consumers Energy obtains consent from you, Consumers Energy is not responsible for loss, theft, alteration or misuse of the information by third parties or you after the information has been transferred to you or your designated third party.
Balance After Payment: Credit