Customer Data Privacy Policy FAQ’s

Note: The responses to the following Frequently Asked Questions (FAQ’s) are meant to provide a summary of Consumers Energy’s Customer Data Privacy Policy in a quick and easy to understand format.  See the links below for the specific rules and requirements of Consumers Energy’s actual Customer Data Privacy Policy.

Electric Data Privacy Tariff

Natural Gas Data Privacy Tariff

The Customer Data Privacy Policy was initiated at the request of the Michigan Public Service Commission (MPSC) for the protection of Consumers Energy’s customer energy use data and personally identifiable information (PII).  The goal is to strike a reasonable balance between the collection, use or disclosure of any customer information by Consumers Energy while facilitating safe and reliable energy service, complying with new legislative mandates and meeting customers’ expectations regarding the collection, disclosure and use of their data and personal information.

We collect customer information based on our business relationship with you and your use of our energy services and other products we provide. Some examples include, but are not limited to:

  • Contact information that allows us to communicate with you, including your name, address, telephone number and email address.
  • Billing and payment information, including your payment data, credit history, driver’s license or state ID number and Social Security Number.
  • Electric and natural gas use data gathered by our metering systems such as ccf, mcf, therms, dth, kW, kWh, voltage, var, or power factor, and other data that is recorded by the electric or natural gas meter.
  • Information gathered when you choose to participate in company programs or services, such as bill payment assistance, shut-off protection, renewable energy, demand-side management, load management or energy efficiency.

Consumers Energy will not disclose your information to third parties or other inquirers without your consent. However, Consumers Energy may disclose your information to Agents and Contractors working on behalf of the company without first obtaining your prior consent, when it is necessary to provide electric or natural gas services to you. Consumers Energy can disclose your information in emergency situations and as directed by any warrants, court orders or subpoena.  The provision of such information will be reasonably limited to the amount authorized by law or reasonably necessary to fulfill a request compelled by law.

Consumers Energy will not sell your information, except in connection with sales of certain aged receivables to third party collection firms for purposes of removing this liability from its accounts.

Yes, except for proprietary data or that which is used for internal Consumers Energy business purposes only, you have a right to know what information Consumers Energy maintains about you.  Consumers Energy will make a reasonable effort to respond to your request within 30 business days following receipt of your request.

Yes, you may request information be released to a third party of your choice.  Once Consumers Energy obtains consent from you, Consumers Energy is not responsible for loss, theft, alteration or misuse of the information by third parties or you after the information has been transferred to you or your designated third party.

Consumers Energy’s privacy policy is reviewed on a periodic basis. When an update is made, a notice of Consumers Energy’s privacy policy will be prominently posted on the Consumers Energy website.

Click on the links here to see both Consumers Energy’s Electric and Gas Privacy Policy contained in its current rate books.

Electric Data Privacy Tariff

Gas Data Privacy Tariff