Secure Website

Keeping your personal information safe and secure is a top priority for us. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.

Valid Login

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Your information doesn't match our records. Please try again

Set Up Face Login For:

{username}

With Face Login, logging in is easier than ever. There's no need to remember a password or enter in a code. Just point your phone towards you and you're set.

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Face Login Setup

Set up Face Login to use for future sign in.

Something failed or you canceled. Please try again (you have 2 minutes to complete the setup) or cancel to be redirected

User ID Not Found

Hint: User ID could be an email address or username. Click here to have your User ID emailed to you.

Your account has been locked, please wait 30 minutes or use one of the options below.

/forgot-user-id

/customer/profile/create-profile

/customer/program-options/critical-peak-pricing

Your User ID or Password doesn’t match what we have on file. Please try again. You may also make a guest payment or report an outage without logging in.

Sorry, it looks like that’s the wrong password. Please try again. Check password guidelines for tips.

Haven't received an email?

or Verify with something else.

User ID or Email

Carrier charges may apply

Receive a voice call instead

Face Login

With Face Login, signing in is faster and easier than ever before. There's no longer any need to remember a password. Simply use your fingerprint, face or device PIN and enjoy access across all your devices. Plus, Face Login adds an extra layer of security since it can only be used with trusted sites and apps.

Set Up Face or Fingerprint Login

To set up Face Login, please verify it's you throught one of this security methods above.

OR

We need a little information to locate the account you're seeking. Please choose one
of the options below to get started.

Account Number

Your account number is located at the top of your bill. It's 12 digits long. Most of the time, it starts with the numbers 10.

Invoice Number (Optional)

Your invoice number can be found next to the account number. Please only enter this if you'd like to specify an invoice to be paid.

Account ZIP/Postal

Please enter the billing ZIP for the account you're paying for.

Last 4 Digits of Social Security or Tax ID Number

Please enter the Account Holder's Last 4-Digits of SSN or Tax ID.

Phone Number

Service Address

We couldn't identify your service address using the above information. Please complete the below fields to continue.

Address Lookup Service is not working.
Please enter address below.

House Number

Please enter the number portion of the service address.

Street

Apartment/Unit/Suite (Optional)

ZIP/Postal

Just a reminder, you won't be able to see an account balance unless you locate via Account Number.

Last Name

Please enter your last name as it appears on your monthly statement. If you are a business, please enter the full business name.

Service Address

We couldn't identify your service address using the above information. Please complete the below fields to continue.

Address Lookup Service is not working.
Please enter address below.

House Number

Please enter the number portion of the service address.

Street

Apartment/Unit/Suite (Optional)

ZIP/Postal

Just a reminder, you won't be able to see an account balance unless you locate via Account Number.

Phone Number

Service Address

We couldn't identify your service address using the above information. Please complete the below fields to continue.

Address Lookup Service is not working.
Please enter address below.

House Number

Please enter the number portion of the service address.

Street

Apartment/Unit/Suite (Optional)

ZIP/Postal

The information you provided does not match an account. Please verify your information and try again.

The information you provided either doesn’t match an account or isn’t specific enough to identify an individual account. Please try again or use the Account Number + Zip Code search instead.

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