Check Outage Secure Website

Secure Website

Keeping your personal information safe and secure is a top priority for us. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.

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To help us locate your account, please choose one of the options below.

Set Up Face Login For:

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With Face Login, logging in is easier than ever. There's no need to remember a password or enter in a code. Just point your phone towards you and you're set.

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Sorry that User ID is not found. Hint: Your User ID could be an email address or a username you created. Try again or click here if you would like your user ID to be emailed to you.

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/outages-and-safety/check-outage

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Face Login

With Face Login, signing in is faster and easier than ever before. There's no longer any need to remember a password. Simply use your fingerprint, face or device PIN and enjoy access across all your devices. Plus, Face Login adds an extra layer of security since it can only be used with trusted sites and apps.

Set Up Face or Fingerprint Login

To set up Face Login, please verify it's you throught one of this security methods above.

Streetlight
Outage

Locate Streetlight

Natural Gas Leak
or Downed Wire?

800-477-5050 800-477-5050

Input Address for Outage Status

Don’t see the address you’re looking for? Please re-enter it below or click here to visit our Outage Map.

Sorry, we can't find that address in our system.
Please review here the valid range of address matches that we have found.

Service Address

Use Current Location

We couldn't identify your service address using the above information. Please complete the below fields to continue.

Address Lookup Service is not working.
Please enter address below.

Address not found. Please manually input your information into the following fields.

House Number

Please enter the number portion of the service address.

Street

Please enter the street name of the service address.

City

Please enter the city name.

Account Zip/Postal

Please enter the ZIP code of the service address.

Apartment/Unit/Suite (Optional) Please enter a valid unit/apartment/suite number.

Don’t store my information, I’m using a public computer.

Account Number

Please enter your 12-digit account number.

Account Zip/Postal

Please enter the ZIP code of the service address.

Don’t store my information, I’m using a public computer.

Your outage status for:
We found more than one address match. Please click on the Outage Map below for details.

Use the addresses below as a guide to enter your address correctly on the previous screen.

Tips: You can copy and paste from the choices below. For addresses presented in a range (for example 1-10) please enter your house or apt. number in the previous screen. If the apartment contains a letter (i.e. A1, B1, etc.) please also ensure the letter is entered.

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