Create Profile Secure Website

Secure Website

Keeping your personal information safe and secure is a top priority for us. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.

Valid Login

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Your information doesn't match our records. Please try again

Sorry that User ID is not found. Hint: Your User ID could be an email address or a username you created. Try again or click here if you would like your user ID to be emailed to you.

Your account has been locked, please wait 30 minutes or use one of the options below.

/forgot-user-id

/customer/profile/create-profile

Your User ID or Password doesn’t match what we have on file. Please try again. You may also make a guest payment or report an outage without logging in.

Sorry, it looks like that’s the wrong password. Please try again. Check password guidelines for tips.

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or Verify with something else.

User ID or Email

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OR

Do you have an account?

Create Account

We were unable to find this account. Please go back and try again.

Welcome!

To setup your online profile you need to have an existing account with us.
Please choose the account information option you have on hand below so we can find your account.

OR

If you do not currently have an address with us but have an open new service
request, please choose the option below and gather the required information

Account Number

Please enter the Account Number.

ZIP/Postal

Phone Number

Please enter the primary phone number associated with the account.

Service Address

We couldn't identify your service address using the above information. Please complete the below fields to continue.

Address Lookup Service is not working.
Please enter address below.

House Number

Street

City

Apartment/Unit/Suite (Optional)

ZIP/Postal

Last Name

Please enter your last name as it appears on your monthly statement. If you are a business, please enter the full business name.

Service Address

We couldn't identify your service address using the above information. Please complete the below fields to continue.

Address Lookup Service is not working.
Please enter address below.

House Number

Street

City

Apartment/Unit/Suite (Optional)

ZIP/Postal

Notification Number

Lookup using the new service request number provided when the request was created.

Phone Number

Last 4 Digits of Your Social Security Number

Please enter the Account Holder's Last 4 Digits of SSN.

Phone Number

Please enter the primary phone number associated with the account.

Service Address

We couldn't identify your service address using the above information. Please complete the below fields to continue.

Address Lookup Service is not working.
Please enter address below.

House Number

Street

City

Apartment/Unit/Suite (Optional)

ZIP/Postal

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