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We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.
We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.
We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.
We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.
Demand Response Event Day Resources
Everything You Need to Know for Event Days
It’s important to be prepared in case of an Event Day. Access your Demand Response portal, learn what happens on Event Day, and find answers to your Demand Response questions below.
Your Demand Response Portal
Access Your Demand Response Portal
The Demand Response Portal helps you track and achieve your energy use reduction goals on Event Days and beyond.
Login to review your Energy Reduction Plan and more.
Login to Your PortalWhat to Expect on an Event Day
Event Days are when electricity demand is at its highest and there is strain on the energy grid. When this happens, we call for a reduction in energy so we can help keep it affordable and reliable.
We have enough energy to serve our customers and the entire Midcontinental Independent System Operator (MISO) network (15 states and one province of Canada). Event days are rare, and are decided by MISO, not us. During an event the entire MISO network follows planned steps to reduce energy use on the grid.
How to Prepare for an Event Day
Watch this video to know what to expect when an Event Day is called.
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Early Alert
An event hasn’t started yet. A few hours before a possible event, you will get an email, text and phone call alert that conditions are right for it to happen. No need to take action yet, but keep your Energy Reduction Plan (ERP) handy.
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Warning Alert
Up to 30 minutes before an event is called, you will get an alert letting you know the timeframe of when the event will occur. (This alert will come from 800-500-6565 or 866-402-7267, so please do not ignore.)
Now would be the time to follow the steps in your ERP to reduce energy use. You can find your ERP on the Demand Response Portal during an active event if you don’t have it available.
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Termination Alert
Follow the steps in your ERP and reduce energy use until you receive this alert. The Termination Alert will let you know when the event is over. You’re now cleared to return to business as usual.
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Real-Time Performance
If you nominate more than 100 kilowatts per location, you can check your real-time performance throughout the event with the Demand Response Portal. You will also receive a report[LAB1] from our Network Operation Center via email 2-3 days after the event.
Note: Event Day alerts come from 800-500-6565 or 866-402-7267. Please do not ignore them.
You will receive a series of alerts when an Event Day is called. They will come from one of the numbers above. It is vital that you watch for them throughout the day.
Frequently Asked Questions
Energy use monitoring equipment is offered and installed by us at no cost to customers who nominate to reduce more than 100 kilowatts of energy per location.
Any type of energy use reduction can count toward your overall nomination. Examples can include turning off lights in unused areas, shutting down production and idling machinery during an event.
Yes! Back-up generation can be used to help meet real-time nominated energy use reduction values. Talk with your Energy Solutions Manager to learn more about generator requirements.
Compensation depends on two things:
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The length of your contract - We currently provide a one-time compensation incentive between $25-27 per kilowatt you nominate to reduce if an event is called. This will depend on the length of the contract.
- Actual reduction performance vs. nomination - We currently offer a $0.05/kWh energy incentive for every hour of each event based on performance.
The last emergency event was called on June 10, 2021.
Demand Response Glossary
The amount of energy you elect to reduce on an event day as part of your energy reduction plan.
Called by MISO or us when there is a grid emergency and demand response needs to be implemented as a resource.
This is often referred to as an ERP. An ERP is the plan you create with Energy Solutions Manager (ESM). The plan will detail actions you will take on an event day to reduce your energy use and achieve your curtailment nomination.
The amount of energy you use, typically measured in kilowatt (kW) or megawatt (MW). For the Demand Response program, energy use specifically refers to electricity use (kW).
Event Days are called in coordination with the MISO emergency event procedures. Typically, this is due to high demand related to extreme weather.
Kilowatt, a unit of electric power. One kilowatt is equal to 1,000 watts: 1 kW = 1,000 W.
Kilowatt hour, a measure of how much energy you’re using. For example, a 2,000-watt appliance uses 1 kWh of energy in just a half an hour. This unit of measure is commonly used as a billing unit for energy.
The Midcontinent Independent System Operator responsible for the operation of the bulk power transmission system – or the “energy grid” – across 15 U.S. states and the Canadian province of Manitoba. They are also responsible for calling Event Days.
Update Your Contact Information
Keeping your information up-to-date is crucial for Event Day notifications. If you need to update multiple contacts, please download and fill out our Contact List template and email it to ConsumersEnergy.DemandResponseProgram@cmsenergy.com.