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Emergencies:
Call 9-1-1 and 800-477-5050
24 hours a day, 7 days a week
Additional Emergency Info
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Report or View Outages
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General, Business, Landlord,
Payment Locations, etc.

Customer Contacts
General
Business
- Call 800-805-0490
- (M-F, 7 a.m. - 5:30 p.m.)
Landlord
- Call 855-477-9027
- (M-F, 7 a.m. - 6:30 p.m.; Sat, 8 a.m. - 2 p.m.)

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- Pay Online Now
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- Setup your account to enable
- Payment Locations
- Find offices or authorized agents
- Pay by Phone
- Call 866-329-9593
- Pay by Mail
- Send check or money order to:
- Consumers Energy Payment Center
  
  PO Box 740309
  
  Cincinnati, OH 45274-0309
- Billing Options
- Other helpful topics
- Payment Reminders
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Don't have an account?
Create a Profile
Pay Bill
- Pay Online Now
- With or without an online account
- Pay by Text
- Setup your account to enable
- Payment Locations
- Find offices or authorized agents
- Pay by Phone
- Call 866-329-9593
- Pay by Mail
- Send check or money order to:
- Consumers Energy Payment Center
  
  PO Box 740309
  
  Cincinnati, OH 45274-0309
- Billing Options
- Other helpful topics
- Payment Reminders
- Sign up for alerts
- Emergencies:
- Call 9-1-1 and 800-477-5050
- 24 hours a day, 7 days a week
- Additional Emergency Info
- Outages
- Report or View Outages
- Other Contacts
- General, Business, Landlord,
  Payment Locations, etc.

Dashboard
Account History
Billing Options
Energy Use Details

Personal Information
Payment Methods
Alert Preferences

As of 7PM we've restored power to 110,000 homes & businesses. We are working around the clock to restore an additional 21,000.

Learn More ×

As of 7PM we've restored power to 110,000 homes & businesses. We are working around the clock to restore an additional 21,000.

Learn More ×

As of 7PM we've restored power to 110,000 homes & businesses. We are working around the clock to restore an additional 21,000.

Learn More ×

As of 7PM we've restored power to 110,000 homes & businesses. We are working around the clock to restore an additional 21,000.

Learn More ×

Due to the recent hot weather, the Appliance Service Plan call center is experiencing increased wait times for air conditioning repairs. We are sorry for the inconvenience. *This program is not regulated by the Michigan Public Service Commission and not available in all areas.

Learn More ×

There is a severe weather alert in your area that could cause outages.

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There is a severe weather alert in your area that could cause outages.

Learn More ×

Residential
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BUSINESS
X
COMMUNITY
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COMPANY
X

It’s Cold Outside

Snow is nice for the holidays, but November’s cold temperatures were lower than last year and settled in earlier. We’re here to help if you need assistance paying your bill.

Learn More

Now a Predictable Energy Bill is Easier Than Ever

We improved the Budget Plan - now you can sign up any time to divide your yearly energy use into 12 equal payments.

Learn More

Happy Holidays!

Warm wishes from all of us at Consumers Energy.

Learn the 3 R’s of Natural Gas Safety

Recognize. React. Report. Watch a short video to learn how to spot and react to a natural gas leak.

Watch Video Now

Striving for Always On

The only thing tougher than a Michigan winter are the men and women who brave Michigan’s worst to bring you reliable energy.

See How

How Can We Help You?

Pay Your Bill

Pay your bill online. It’s secure, fast and easy.

Make a Payment Make a Payment

Stop, Start, Transfer Service

Turn your energy service on, off, or transfer it to another address – all online.

Get Started Get Started

Report an Outage

If your service has been interrupted or you’d like to report an outage, let us know.

Outage Center Outage Center

Instant Rebates on Energy Saving Products

Now you can earn rebates instantly on energy efficient thermostats and lighting.

Visit Our Online Store

Learn to Spot a Scam

Protect Yourself From Scams

Con artists posing as Consumers Energy employees use threats and urgency to trick people into paying them with pre-paid gift cards. Take our quiz to protect yourself.

Take the Quiz

Protect Your Business From Scams

Utility scams that target businesses are on the rise. Learn how to spot a scam and outsmart scammers. Take our quiz and learn to spot a scam.

Spot the Scam

Leading The Way In Renewable Energy

Clean renewable solar energy from Consumers Energy

Michigan-Made Solar

Our innovative Solar Gardens program makes it easier than ever for you to subscribe to Michigan-made solar energy.

Learn More

Renewable Energy

We offer a range of renewable energy choices for your home or business.

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Good To Know

About Your Bill

Get an overview of your bill, including explanations of what can cause your bill to change throughout the year.

Learn More

Pay Ahead For Energy Use

If you have an upgraded electric meter, check out our newest way to manage energy costs.

Learn More

Careers

Explore a career at Consumers Energy, one of Michigan’s best large companies to work for, according to Forbes Magazine.

Explore Today

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GENERAL/RESIDENTIAL
800-477-5050
M-F: 7 a.m. - 6 p.m.

Sat: 8 a.m. - 2 p.m.

BUSINESS
800-805-0490
M-F: 7 a.m. - 5:30 p.m.

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*Appliance Service Plan is not regulated by the Michigan Public Service Commission. Appliance Service Plan does not affect your regulated utility service.