Payment processing and online services will be unavailable from August 24 at 10 p.m. to August 25 at 9:30 a.m. for service and security upgrades.

Payment processing and online services will be unavailable from August 24 at 10 p.m. to August 25 at 9:30 a.m. for service and security upgrades.

Outage alert icon

As of: 5:07 PM, 10/21/19

Contact Us

Our General Information, Business and Landlord Specialists are here to help.

Emergency - 24 hours a day, 7 days a week Call 9-1-1 and 800-477-5050. Hearing Impaired, Call 7-1-1

woman on phone looking at laptop
General/Residential

Our Michigan-based team of representatives is here to help.

Call 800-477-5050
(M-F, 7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.)
Fax 1-800-363-4806

Business

Our dedicated business specialists are ready to assist you.

Call 800-805-0490
(M-F, 7 a.m. - 5:30 p.m.)

Landlord

Manage all the services for all of your properties from one place.

Call 855-477-9027
(M-F, 7 a.m. - 6:30 p.m.; Sat, 8 a.m. - 2 p.m.)

Learn More

Hearing Impaired

Hearing impaired icon

Call 7-1-1
Telecommunication Relay Service is available to translate to and from TTY/TTD.

Payment Locations



Click to View Map
Locate a payment location near you:
Sort the payment locations by:
Filter by Payment Location or Consumers Energy Office:

Additional Contacts

Bill Payment and Electronic Bill Payments
Consumers Energy Payment Center
P.O. Box 740309
Cincinnati, OH 45274-0309

Payment by Phone
Call 866-329-9593


Education Programs
Email Us
M-F, 8 a.m. - 5 p.m.

Electric Customer Choice/Retail Open Access
Email Us
M-F, 8 a.m. - 4:30 p.m.

Foundation
Call 877-501-4952 or 517-788-0432
Email Us
M-F, 8 a.m. - 6 p.m.

Green Generation
Call 800-736-4147
M-F, 8 a.m. - 5 p.m.

Laboratory Services
Use our Contact Us form or
Call 800-736-4147
M-F, 8 a.m. - 4 p.m.

Natural Gas Choice
Call 800-418-2263
M-F, 7 a.m. - 6 p.m.

CAREERS

We’re always looking for great people to join our team. To learn more visit our Careers Page.

MEDIA

Please contact:
Katie Carey 517-740-1739
Brian Wheeler 517-788-2394
Email Us

INTERNATIONAL

Contact us from outside the United States.
Call 001-1-517-768-3092