We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
Contact Us
Our General Information, Business and Landlord Specialists are here to help.
Emergency - 24/7, Call 9-1-1 and (800) 477-5050
Hearing Impaired - Call 7-1-1
As more customers have transitioned to our online payment options, fewer are visiting our in-person payment centers. As a result, we’ve made the decision to permanently close the following locations:
- Muskegon Heights
- Battle Creek
- Macomb
- Pontiac
Please use our payment locations map below to find another location close to you.
General/Residential
Our Michigan-based team of representatives is here to help.
Call 800-477-5050
(M-F, 7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.)
Fax 1-800-363-4806
Business
Our dedicated business specialists are ready to assist you.
Call 800-805-0490
(M-F, 8 a.m. - 4:30 p.m.)
Landlord
Manage all the services for all of your properties from one place.
Call 855-477-9027
(M-F, 7 a.m. - 6:30 p.m.; Sat, 8 a.m. - 2 p.m.)
Hearing Impaired
Call 7-1-1
Telecommunication Relay Service is available to translate to and from TTY/TTD.
Payment Locations
As more customers have transitioned to our online payment options, fewer are visiting our in-person payment centers. As a result, we’ve made the decision to permanently close the following locations:
- Muskegon Heights
- Battle Creek
- Macomb
- Pontiac
Please use our payment locations map below to find another location close to you.
Property Restoration Contacts
When construction or maintenance done by CE crews or contractors affects your property, our Property Restoration Team is responsible for restoring and cleaning it up. Contact them to schedule restoration and cleanup of yards, lawns, driveways, sidewalks and roads affected by our work.
Click here to download a pdf of the map.
Additional Contacts
Bill Payment and Electronic Bill Payments
Consumers Energy Payment Center
P.O. Box 740309
Cincinnati, OH 45274-0309
Call 866-329-9593
Education Programs
Email Us
M-F, 8 a.m. - 5 p.m.
Electric Customer Choice/Retail Open Access
Email Us
M-F, 8 a.m. - 4:30 p.m.
Foundation
Call 877-501-4952 or 517-788-0432
Email Us
M-F, 8 a.m. - 6 p.m.
Green Generation
Call 800-736-4147
M-F, 8 a.m. - 5 p.m.
Laboratory Services
Use our Contact Us form or
Call 800-736-4147
M-F, 8 a.m. - 4 p.m.
Natural Gas Choice
Call 800-418-2263
M-F, 7 a.m. - 6 p.m.
CAREERS
We’re always looking for great people to join our team. To learn more visit our Careers Page.
MEDIA
Please contact:
Katie Carey 517-740-1739
Brian Wheeler 517-788-2394
Email Us
INTERNATIONAL
Contact us from outside the United States.
Call 001-1-517-768-3092