COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.
COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.
COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.
COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.
We are experiencing intermittent system issues today. You may encounter technical difficulties while making payments and reporting outages. Thank you for your patience as we work on the site.
We are experiencing intermittent system issues today. You may encounter technical difficulties while making payments and reporting outages. Thank you for your patience as we work on the site.
Contact Us
Our General Information, Business and Landlord Specialists are here to help.
COVID-19 Alert: Payment Centers Closed
To limit the risk of COVID-19, Consumers Energy is not currently accepting walk-in payments at our 13 direct payment offices. Payments dropped in drop boxes will be processed same day, and receipts will be mailed to customers' homes. Change from cash transactions will be applied as bill credits. Customers are encouraged to either pay online or find another location to pay here. For additional assistance, you can call us at 1-800-477-5050 to use our automated system or speak with a representative. Please Note: Due to the current situation, some payment center store hours may vary. Please call store ahead before visiting to confirm availability.
General/Residential
Our Michigan-based team of representatives is here to help.
Call 800-477-5050
(M-F, 7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.)
Fax 1-800-363-4806
Business
Our dedicated business specialists are ready to assist you.
Call 800-805-0490
(M-F, 7 a.m. - 5:30 p.m.)
Landlord
Manage all the services for all of your properties from one place.
Call 855-477-9027
(M-F, 7 a.m. - 6:30 p.m.; Sat, 8 a.m. - 2 p.m.)
Hearing Impaired
Call 7-1-1
Telecommunication Relay Service is available to translate to and from TTY/TTD.
Payment Locations
COVID-19 Alert: Payment Centers Closed
To limit the risk of COVID-19, Consumers Energy is not currently accepting walk-in payments at our 13 direct payment offices. Payments dropped in drop boxes will be processed same day, and receipts will be mailed to customers' homes. Change from cash transactions will be applied as bill credits. Customers are encouraged to either pay online or find another location to pay below. For additional assistance, you can call us at 1-800-477-5050 to use our automated system or speak with a representative. Please Note: Due to the current situation, some payment center store hours may vary. Please call store ahead before visiting to confirm availability.
Additional Contacts
Bill Payment and Electronic Bill Payments
Consumers Energy Payment Center
P.O. Box 740309
Cincinnati, OH 45274-0309
Payment by Phone
Call 866-329-9593
Education Programs
Email Us
M-F, 8 a.m. - 5 p.m.
Electric Customer Choice/Retail Open Access
Email Us
M-F, 8 a.m. - 4:30 p.m.
Foundation
Call 877-501-4952 or 517-788-0432
Email Us
M-F, 8 a.m. - 6 p.m.
Green Generation
Call 800-736-4147
M-F, 8 a.m. - 5 p.m.
Laboratory Services
Use our Contact Us form or
Call 800-736-4147
M-F, 8 a.m. - 4 p.m.
Natural Gas Choice
Call 800-418-2263
M-F, 7 a.m. - 6 p.m.
CAREERS
We’re always looking for great people to join our team. To learn more visit our Careers Page.
MEDIA
Please contact:
Katie Carey 517-740-1739
Brian Wheeler 517-788-2394
Email Us
INTERNATIONAL
Contact us from outside the United States.
Call 001-1-517-768-3092