Contact Us

Our General Information, Business and Landlord Specialists are here to help.

Emergency - 24 hours a day, 7 days a week Call 9-1-1 and 800-477-5050. Hearing Impaired, Call 7-1-1

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Our Michigan-based team of representatives is here to help.

Call 800-477-5050
(M-F, 7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.)
Fax 1-866-703-8115


Our dedicated business specialists are ready to assist you.

Call 800-805-0490
(M-F, 7 a.m. - 5:30 p.m.)


Manage all the services for all of your properties from one place.

Call 855-477-9027
(M-F, 7 a.m. - 6:30 p.m.; Sat, 8 a.m. - 2 p.m.)

Learn More

Hearing Impaired

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Call 7-1-1
Telecommunication Relay Service is available to translate to and from TTY/TTD.

Payment Locations

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Locate a payment location near you:
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Additional Contacts

Bill Payment and Electronic Bill Payments
Consumers Energy Payment Center
P.O. Box 740309
Cincinnati, OH 45274-0309

Payment by Phone
Call 866-329-9593

Education Programs
Email Us
M-F, 8 a.m. - 5 p.m.

Electric Customer Choice/Retail Open Access
Email Us
M-F, 8 a.m. - 4:30 p.m.

Call 877-501-4952 or 517-788-0432
Email Us
M-F, 8 a.m. - 6 p.m.

Green Generation
Call 800-736-4147
M-F, 8 a.m. - 5 p.m.

Laboratory Services
Use our Contact Us form or
Call 800-736-4147
M-F, 8 a.m. - 4 p.m.

Natural Gas Choice
Call 800-418-2263
M-F, 7 a.m. - 6 p.m.


We’re always looking for great people to join our team. To learn more visit our Careers Page.


Please contact:
Katie Carey 517-740-1739
Brian Wheeler 517-788-2394
Email Us


Contact us from outside the United States.
Call 001-1-517-768-3092