We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage alert icon

As of: 5:19 PM, 2/26/24

Contact Us

Our General Information, Business and Landlord Specialists are here to help.

Emergency - 24/7, Call 9-1-1 and (800) 477-5050

General - M-F (7 a.m. - 6 p.m.), Call (800) 477-5050

For those who are hard of hearing, call 7-1-1 for Telecommunication Relay Services

woman on phone looking at laptop
General/Residential
Our Michigan-based team of representatives is here to help.

Call 800-477-5050
(M-F, 7 a.m. - 6 p.m.)
Fax 1-800-363-4806
Business
Our dedicated business specialists are ready to assist you.

Call 800-805-0490
(M-F, 8 a.m. - 4:30 p.m.)

Landlord
Manage all the services for all of your properties from one place.

Call 855-477-9027
(M-F, 7 a.m. - 6 p.m.)

Hard of Hearing

Hearing impaired icon

Hard of Hearing

Call 7-1-1
Telecommunication Relay Service is available to translate to and from TTY/TTD.

Payment Locations

Click to View Map
Locate a payment location near you:
Sort the payment locations by:
Filter by Payment Location or Consumers Energy Office:

Please note, you will be charged a $1.50 fee when using an authorized pay agent.

Property Restoration Contacts

When construction or maintenance done by CE crews or contractors affects your property, our Property Restoration Team is here to address your concern. Contact them to schedule restoration of yards, lawns, driveways, sidewalks and roads affected by our work.

To view a PDF of the Property Restoration Map click here.

Contacts:

Groveland, Howell
Phone: 248-433-5603
Email: GrovelandHowellPro@cmsenergy.com

Livonia
Phone: 734-524-6310
Email: POBoxLivoniaProperty@cmsenergy.com

Macomb
Phone: 586-307-3370
Email: POBoxMacombPropertyR@cmsenergy.com

Royal Oak
Phone: 248-433-5667
Email: metropropertyrestoration@cmsenergy.com

Battle Creek, Coldwater, Kalamazoo, Marshall
Phone: 269-968-5755
Email: poboxbckpropertyrestoration@cmsenergy.com

Jackson, Adrian, South Monroe
Phone: 517-768-3650
Email: poboxjxpropertyrestoration@cmsenergy.com

Flint
Phone: 810-760-3525
Email: poboxfltrocprs@cmsenergy.com
Greenville, Muskegon, Ludington, Fremont, Traverse City, Cadillac, Boyne City, Benzonia
Phone: 231-929-6227
Email: poboxprs-nw@cmsenergy.com

Grand Rapids, East Kent, North Kent, Big Rapids
Phone: 855-476-2349
Email: property.restoration.grand.rapids@cmsenergy.com

Alma, Clare, Bay City, Midland, Tawas, West Branch, Saginaw, Bad Axe
Phone: 989-791-5795
Email: sagrocprs@cmsenergy.com

Owosso, Lansing, Hamilton, Hastings
Phone: 517-374-2333
Email: souternpropertyrestoration@cms.com

Additional Contacts

Bill Payment and Electronic Bill Payments
Consumers Energy Payment Center
P.O. Box 740309
Cincinnati, OH 45274-0309

 

Payment by Phone
Call 800-371-9811

Education Programs
Email Us
M-F, 8 a.m. - 5 p.m.

Electric Customer Choice/Retail Open Access
Email Us
M-F, 8 a.m. - 4:30 p.m.

Foundation
Call 877-501-4952 or 517-788-0432
Email Us
M-F, 8 a.m. - 6 p.m.

Laboratory Services
Use our Contact Us form or
Call 800-736-4147
M-F, 8 a.m. - 4 p.m.

Natural Gas Choice
Call 800-418-2263
M-F, 7 a.m. - 6 p.m.


CAREERS

We’re always looking for great people to join our team. To learn more visit our Careers Page.

MEDIA

Please contact:
Katie Carey 517-740-1739
Brian Wheeler 517-788-2394
Email Us

PURCHASE USED OR SURPLUS EQUIPMENT

Register to Review and Purchase Surplus or Used Equipment

Email us at foundation@cmsenergy.com to Request Donations

INTERNATIONAL

Contact us from outside the United States.
Call 001-1-517-768-3092