Avoiding a Shut-off at Your Business
Your Service May be Interrupted if:
- We have public safety concerns after a storm or when we need to do regular maintenance and upgrades.
- You have an unpaid, past-due bill, security deposit or payment arrangement.
- We detect unauthorized energy use.
- Our representatives cannot gain access to meters or other equipment located on or inside your property.
- You misrepresent your identity.
- You ask to end your service.
Your Service Cannot be Interrupted If:
- We need to know more about your reported service problems, such as when you have a dispute about your bill.
- Your basic energy service bill is paid in full, but you have outstanding balances for other merchandise, appliances or services.
- Have questions? Call our Business Specialists at 800-805-0490.
How to Avoid a Shut-off
Before we disconnect the service to your business, we’ll send you a notice 10 days in advance. The notice indicates when your service may be shut off and how you can avoid it. Please check your online profile now to make sure we have your correct contact information.
If you receive a shut-off notice, you have options. Contact us and we’ll walk you through the choices.
Even if you cannot pay your bill in-full, we can help you create a payment arrangement. The arrangement is easy – you make a down payment toward your bill, and then pay the remaining balance in installments. To learn more about our payment options, click here.
Our goal is to keep your service connected, but there are circumstances when all other arrangements have failed, such as:
- Failing to meet the terms of the monthly payment plan.
- Instances where we cannot make a payment arrangement with your business, such as if you already have a payment plan in progress, or you didn’t follow the terms of a previous arrangement.
If you do not contact us and our field employees begin the shut-off process, you cannot pay them to prevent your service from being disconnected.
Note: When you make a payment arrangement with us, you surrender your right to go before a Utility Hearing Officer.
How to Restore Your Service
If your service experienced a shut-off at your business, we’ll work with you to restore it. To begin the process, we need you to:
- Pay your bill in full, and any additional fees required. There may be a reconnection fee and/or security deposit.
- Call us at 800-371-9811 to restore your energy service.
- Requests made by 2 p.m. will be reconnected the same day by 10:30 p.m.
- Requests made after 2 p.m. will be reconnected the next day between 8 a.m. and 4 p.m.
Emergencies, storm restoration and other factors may affect this schedule.
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