We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

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As of: 3:56 AM, 7/14/24

Your business has a variety of payment options. Find one that works for you.

How to Avoid Fees When You Pay Online


Auto-Pay

Save time by having your monthly bill automatically deduced from your checking or savings account.

1. Visit our auto-pay enrollment page or mobile app to get started.
2. Add your checking and saving account details to your profile, then start your auto-pay.

 

Enroll in Auto-Pay Enroll in Auto-Pay

On Our Mobile App

1. Log in to your online account
2. Make a free one-time payment with your checking or savings account.
3. If you like, you can use to app to enroll in Auto-pay.
3. Your information is automatically saved to our secure system, to make your next payments easier.


Get the App Get the App

How to Use Your Checking Account to Pay

Have a check handy so you can enter your account number and routing number. It’s that easy.

If you’re still unsure about your account information, check with your bank or credit union. 

Details of Each Way to Pay


Make a Payment

Select the payment option below for complete information, including when you will pay a fee.

Ways to Pay Information (Spanish)

Conveniently pay your bills right through our mobile app. You can pay with your checking or savings account, or your Visa®, MasterCard®, Discover®, AMEX® credit or debit card. Fees may apply.

Note: This method is only available if you have 10 or less accounts.

To get the mobile app, please visit this link: http://onelink.to/ay7v72.

Log into or create your account to begin making easy payments.

Paying with ACH (Fee-free)

Make a one-time payment with a checking or savings account.

Paying with a debit or credit card ($9.99 per transaction fee for business accounts)

Make a one-time card payment with a $9.99 per transaction fee. Multiple payments are allowed. Each card payment must be $2,500 or less.

Save time by having your monthly bill automatically deducted from your checking or savings account.

Setting Up Auto-pay (Fee-free)

Visit our auto-pay-enrollment page to log in and get started. You also can enroll through our mobile app or phone.

Add your checking and saving account details to your profile, then start your auto-pay.

Please note: Credit or debit cards cannot be used with auto-pay.

It’s easy to make one-time payments with a checking or savings account or your Visa®, MasterCard®, Discover®, AMEX® credit or debit card.

Making One-Time Online Payment (Fees May Apply - See Below)

Online Account Payment: Login to your account and go to your Account Details. If you don’t have an account yet, please make one through the Create a Profile Page.

Log into or create your account to begin making easy payments.

Paying with ACH (Fee-free)

Make a one-time payment with a checking or savings account.

Paying with a debit or credit card ($9.99 per transaction fee for business accounts)

Make a one-time card payment with a $9.99 per transaction fee. Multiple payments are allowed. Each card payment must be $2,500 or less.

Please note: Credit and debit card payments and ACH payments made through our website’s Guest Pay option (where no login is required) will include a $9.99/transaction fee. Multiple payments are allowed. Each card payment must be $2,500 or less.

Sign in or Create an Online Account

With eLockbox you can make direct payments to one or more energy accounts through a secure electronic payment (ACH) with emailed remittance details.

For details or enrollment requests, email us at eLockbox.correspondence@cmsenergy.com.

Use web banking to pay with no transaction fee. Set up automatic payments directly from your banking or checking account through your bank or credit union’s bill pay tool. To set up Consumers Energy as the payee, please use the following address:

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309

Contact your bank or credit union for help.

You can pay in person at authorized locations, including third-party payment locations and Consumers Energy payment offices.

You can pay with cash, check, money order, your checking or savings account, or with a Visa®, MasterCard®, Discover®, AMEX® credit or debit card at one of our Consumers Energy payment office locations.

To make a payment at an approved third-party payment location, bring your energy bill or account number. Accepted payment methods and fees vary by location. A $1.50 fee will apply per transaction at third party payment locations.

Find an in-person location near you using the map below, then select a location to view accepted payment options.

Payment locations map feature
 

Make a same-day, one-time payment by calling us at 800-371-9811

ACH Payments by Phone: Payments made from a checking or savings account are fee-free by phone with two options:

  1. Speak with an agent to start your request, then complete your payment through our secure Payment phone system.
  2. If you have a checking or savings account payment method stored to your online account, you can follow the prompts to pay your bill without speaking with an agent. Verify your payment method is stored before calling by reviewing your account wallet details at ConsumersEnergy.com/MyLogin.

Please note: If you make an ACH payment by phone using our automated system without using a stored bank account, our secure third-party payment vendor will charge a $9.99 flat transaction fee. To avoid transaction fees for ACH payments, please ensure your bank details are saved to your account by reviewing your account wallet details at ConsumersEnergy.com/MyLogin.

Paying with a debit or credit card by Phone ($9.99 per transaction fee for business accounts)

Make a one-time card payment with a $9.99 per transaction fee. Multiple payments are allowed. Each card payment must be $2,500 or less.

Sending an electronic payment for your business requires CTX/820 or EDI capabilities, and then a few preliminary steps before you get started.

Talk to your bank to confirm if your business account is set up to send CTX formatted payments, and that the format used allows for the following information:

  1. The RMR01 segment includes either “IV” or “OI” or “12”.
  2. The RMR02 segment includes a space for the 12 digit Consumers Energy account number.
  3. The RMR04 segment includes a space for the payment amount.
  4. The N1*PR segment includes your name or the name of the financial institution.

If your bank account meets these requirements, we’ll help you get your electronic payment arrangements set up.

We can also help you receive your bill electronically via EDI by using transaction set 810 version 4010. Contact Us to get started.

Enroll in Billing and Payment text alerts through your online profile and have the option to make a fee-free payment via text when your bill is ready. Simply reply PAY to your monthly notice and enter your checking or savings account details when prompted.

Credit and debit card payments can no longer be made by text.

Sign in or Create an Online Account

Send check or money order to:

Consumers Energy Payment Center
PO Box 740309 Cincinnati, OH 45274-0309

Never send cash via mail and do not include staples or paper clips in the envelope. Payments made by mail are fee-free.

Helpful Information


Create an Online Account

Creating an online account gives you convenient options for paying your bill without added fees.

Create an Online Account Now

Need Help Paying Your Bill

There are a wide range of options to help you pay your energy bill.

Explore Help Now

Choose When Your Bill is Due

Select a due date for your bill that fits your schedule and your budget (an upgraded meter and qualified rate are required).

Choose Your Own Due Date