Before we disconnect the service to your business, we’ll send you a notice 10 days in advance. The notice indicates when your service may be shut off and how you can avoid it. Please check your online profile now to make sure we have your correct contact information.
If you receive a shut-off notice, you have options. Contact us and we’ll walk you through the choices.
Even if you cannot pay your bill in-full, we can help you create a payment arrangement. The arrangement is easy – you make a down payment toward your bill, and then pay the remaining balance in installments. To learn more about our payment options, click here.
Our goal is to keep your service connected, but there are circumstances when all other arrangements have failed, such as:
If you do not contact us and our field employees begin the shut-off process, you cannot pay them to prevent your service from being disconnected.
Note: When you make a payment arrangement with us, you surrender your right to go before a Utility Hearing Officer.
If your service experienced a shut-off at your business, we’ll work with you to restore it. To begin the process, we need you to:
Emergencies, storm restoration and other factors may affect this schedule.