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Customer Service for Your Business
We’re partnering with federal, state and local organizations to help you navigate COVID-19. Choose the option that is best for you from our Small Business Toolkit:
- Energy Bill Help: Call us at 800-805-0490 to arrange a customized payment plan for your energy bill and to learn how to find additional short-term help. Learn More
- Grants: The Michigan Economic Development Corporation provides a list of grants and resources for Michigan businesses during the COVID-19 outbreak. Visit the site for the latest information or call the MEDC at 888-522-0103.
- Loans - Paycheck Protection Program (PPP): On Jan. 11, 2021, the U.S. Small Business Administration announced new funds for small businesses. Borrowers can apply for a PPP loan through March 31, 2021. These loans can be used to help fund payroll costs, including benefits, and to pay for mortgage interest, rent, utilities and worker protection costs related to COVID-19. Get details on the Paycheck Protection Program.
- COVID-19 Safety Upgrades with Energy Efficiency: Save energy and money with HVAC upgrades and rebates.
- More Resources: Get the latest information on coronavirus from the State of Michigan and the Centers for Disease Control and Prevention (CDC). Find more tips and resources for your business at Michigan Economic Development Corporation, Small Business Association of Michigan and the Michigan Chamber of Commerce.
How to Contact Business Service
Our Business Center Specialists are dedicated to helping you stay informed about energy and the most efficient way to use it. Combine this support with the industry specific knowledge of our Business Account Managers and you get practical answers about your business’ energy needs. Connect with your Business Center Specialist at 800-805-0490.
Business Center Specialist Team
Our experienced specialists will answer your questions about energy rates, your bill and the services we offer to support your business. We’ll give you the answers you need so you can focus on your business.
Business Account Manager Team
Our Business Account Managers are a valuable resource for your business. They’ll make suggestions to help you manage energy costs, put you in touch with suppliers and contractors who specialize in your field and locate available energy rebates. Contact your Business Account Manager to:
- Ask if you’re on the best rate for your business
- Schedule a custom energy efficiency analysis
- Check with us about frequent service interruptions or difficulties
- Learn about our additional services and tools that help you stay informed
Let us know how we can help.
- Alerts: Stay in the know with texts or email alerts when your service is interrupted, crews are working in your area and when your power is restored. Billing alerts provide a helpful reminder when your bill is due.
- eBill: Access account information online, make payments and more, from multiple devices or locations.
- Payment Options: Choose the most convenient way to pay, set up Auto-pay and more.
- Choose Your Own Due Date: Change your due date to accommodate your business schedule. This feature requires an upgraded meter.
Energy Solutions for Your Business
Our Business Specialists are here to help you find solutions to manage your energy costs and keep you competitive.
Our Business Center Specialists can help by:
- Answering industry-specific questions
- Directing you to local community support
- Locating the right energy efficiency rebates for your business
- Creating custom energy solutions
Economic Development For Your Business
The success of every Michigan business creates a positive economic climate that benefits all of us. That’s why we provide businesses like yours with the tools you need to grow and thrive. From energy efficiency strategies to new construction information, we’ll help you save time, resources and money. Call 800-805-0490 today and get started with your future plans now.
