It’s Easy to Sign Up for Alerts

choose the alerts you want

couple looking at phone signing up for outage alerts

Outage Alerts

During an electric outage, we’ll notify you:

  • When we become aware of your outage
  • When your power is estimated to be restored
  • When your power has been restored

Get Outage Alerts
man signing up for billing alerts

Benefits of Enrolling

  • Alerts when your bill is ready to view
  • Alerts when your payment is due
  • Notification when a payment is past due
  • Text to pay

Sign Up For Billing Alerts
woman signing up for account notices on tablet

Account Notices

To eliminate surprises, we’ll notify you when:

  • Your payment is scheduled
  • A payment has been declined
  • A payment has been cancelled
  • Your credit card is expiring
  • Sign Up For Account Notices

Texting Tips

You can now communicate with Consumers Energy through text message. To get started, first log in to your account or text REG to 232273 (CECARE) to sign up for outage alerts. You can also set Do Not Disturb preferences in your account.

Useful Keywords

OUT- Report an outage

STAT- Request outage status

BAL- Request account balance (must sign up online for Billing & Payment Alerts)

PAY- Authorize payment using existing payment method (must sign up online for Billing & Payment Alerts)

HELP- Get a list of valid keywords

NICK- Apply a nickname to an account

Opt Out Anytime

You can opt out of Alerts and Notifications anytime by texting these keywords:

PAUSE- Temporarily pauses outbound / proactive messaging for the handset (phone you are texting from) for 24 hours

RESUME- Resumes outbound / proactive messaging for the handset (phone you are texting from)

STOP- Stop receiving alerts on the handset for one or more programs, except Account Notices. (STOP ALL will unsubscribe from all Alerts and Notifications for the handset)

STOP ALL- Unsubscribe from all Alerts and Notifications for the handset. (Account Notices will be sent to primary email account)