Upgraded Meters Make for Better Business Decisions
We are installing upgraded meters on your business. These meters lay the foundation to enhance reliability and improve your customer experience. The new meters are equipped with two-way communication capabilities, which means:
You get increased meter read accuracy and no estimated bills.
You can select the bill due date that works best for your business.
You get up-to-date energy use information on your dashboard.
If you have an outage, we’ll know faster so we can respond more quickly.
choose your own due date
What Date Works Best for your Business?
Select a due date for your bill that fits your schedule and your budget.*
Receive automated alerts when your energy use is trending higher than expected.
PREPARING FOR SMART ENERGY
What to Expect on the Day of Installation
Please make sure the area around the meter is clear for installation.
No need to be at your business, unless the meter is inside.
The service technician will be wearing a safety vest, an ID badge and will be driving a marked vehicle.
The installer will leave a packet with more information when the installation is complete.
A New Meter is Coming Soon
The Truth About Meters
Myth 1 – The meters pose a potential health risk.
Fact 1 – The radio frequencies used to transmit data are the equivalent of one text message a day. The appropriate federal health and safety regulations provide assurance that the meters represent a safe technology. The frequency emissions are well below guidelines set by the Federal Communications Commission.
Myth 2 – My personal data is at risk with a meter.
Fact 2 – The meter contains no customer information, only use and operational status. All information transmitted to/from the meter is protected by a private, secure network. Customer information is matched to meter information within Consumers Energy, allowing for direct communication to only occur between the meter and Consumers Energy network.
Myth 3 – The meter will track and shut off specific devices within my home.
Fact 3 – The meters do not identify specific electronic devices and cannot turn off appliances at will. In the future, customers will be able to leverage customer programs that allow them to track their energy use, if they choose to participate.
Keeping your personal information safe and secure is a top priority for us. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.
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Your payment will be applied to your Consumers Energy account on your payment date. It may take 2-3 business days to appear on your bank statement.