We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.
We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.
We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.
We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.
We are currently experiencing technical difficulties with processing payments. While troubleshooting is underway, please return later this afternoon to complete your transaction. We apologize for the inconvenience!
We are currently experiencing technical difficulties with processing payments. While troubleshooting is underway, please return later this afternoon to complete your transaction. We apologize for the inconvenience!
Behind on Your Bill? Explore These Payment Plans
If you need assistance managing your energy bill, the Consumers Affordable Resource for Energy (CARE) Program may be able to help.
As a CARE member, you will receive the following benefits:
- A portion of your monthly bill will be paid by the program
- Any past due balance you might have will be gradually forgiven as a reward for on time payments.
If your past due balance is less than $75, consider our Budget Plan. The Budget Plan offers an effective solution if you’re looking to avoid unexpectedly high bills during times of higher energy use.
The Budget Plan may be a good option for you if:
- You want a bill that’s predictable from month-to-month
- You have a past due balance of no more than $75
- You haven’t defaulted on your payment more than two times in the last year
Additional Payment Plans and Assistance
- Shut-off Protection – Active Duty in the Military: If you (or your spouse) are the main contact for your account and are called to full-time active military service, you may request protection from disconnection for up to 90 days. You may also request an extension by reapplying.
- If you (or your spouse) are the customer of record and you’re called to full-time active military service, you may apply for shut-off protection for up to 90 days. You may request an extension by reapplying.
- You must provide verification of active duty status.
- At the end of active duty, you must notify us of your change in status.
- You still will be required to pay for the energy you used during your participation in this program.
- We will set up a payment plan for all past due amounts to be paid within one year.
- To join, call us at 800-477-5050.
- If you (or your spouse) are the customer of record and you’re called to full-time active military service, you may apply for shut-off protection for up to 90 days. You may request an extension by reapplying.
Michigan Veterans Trust Fund: Provides eligible wartime veterans and their families located in Michigan with temporary energy assistance for emergencies or hardships.
- Winter Protection Plan: Pay partial charges through winter months while receiving seasonal protection from disconnection.
- Electric Senior Citizen Bill Credits: This income assistance credit is designed to help seniors on fixed incomes.
- The Electric Senior Citizen provision is designed to help you with your electric bill by offering a monthly credit of $3.75 to your bill. Qualifying customers must meet age requirements and be the head of the household.
- If you are eligible to receive the Electric Income Assistance credit, you will no longer receive the Electric Senior Citizen credit.
- Michigan Aging & Adult Services Agency: Local Area Agencies located within communities statewide provide a variety of senior services and activities.
- Elder Law of Michigan: Older adults and people with disabilities can get help paying for the cost of basic needs like food, medicine, healthcare, utilities, housing and taxes.
- Critical Care Program: If you are on life support or have a life-threatening medical condition, you are eligible for shut-off protection. Please complete the Medical Certification Form to get started. Please note, if you are participating in life support shut-off protection, you need to re-enroll every year.
- PLEASE NOTE: Backup generators and transportation services are not part of this program. Participation in this program does not mean your electric power will be restored sooner than others.
- PLEASE NOTE: Backup generators and transportation services are not part of this program. Participation in this program does not mean your electric power will be restored sooner than others.
- Medical Emergency Protection: If you have a qualifying, documented medical emergency, you can be protected from an energy service shut-off for up to 21 days.
- Provide us with written proof from a doctor or a notice from a public health official that service shutoff will aggravate an existing medical condition with this form. Once you’ve filled out the form, call us at 800-477-5050.
- For the complete details, see Consumer Standards and Billing Practices For Electric and Gas Residential Service.
- Third Party Notification: We’ll send a copy of any shut-off notice you receive to a third party, with your written authorization. This may include a consenting friend, relative or agency.
- Your third-party contact is not responsible for paying your bill but may act as a liaison between you and Consumers Energy. To set up Third Party Notifications, call us at 800-477-5050.
Michigan Energy Assistance Program
We work with agencies to provide energy assistance programs that include help paying energy bills, household budgeting and energy efficiency.
Call 2-1-1 or contact one of the participating agencies below:The United Way
of Jackson County
helpwithutilities.com
517-741-0202
The Heat and Warmth
Fund (THAW)
thawfund.org/programs
800-866-8429
St. Vincent de
Paul Society
helpwithmybill.com
877-788-4623
True North
Community Services
tnempower.org
231-355-5880
Barry County United Way
bcunitedway.org
269-945-4010
The United Way of Southeastern Michigan
unitedwaysem.org/utility-assistance/
844-211-4994
The Salvation Army
salarmy.us/energy
616-929-1645
Bureau of Community Action and Economic Opportunity
newmibridges.michigan.gov
Or contact your local
Community Action Agency
Superior Watershed Partnership
superiorwatersheds.org/energy-conservation
906-273-2742