Consumers Affordable Resource for Energy (CARE)

Qualifying households may apply for this two-year payment plan which includes monthly credits towards energy charges as well as assistance on a past due balance. Qualified participants also receive access to energy-saving tools, including in-home energy efficiency upgrades. Application is required during the annual enrollment period.

Learn More About the CARE Program

Helping Neighbors Energy Efficiency Assistance

Helps you save money through energy efficiency improvements. At no cost, qualified households can receive an onsite assessment, educational materials and energy saving products or services such as a furnace operations and maintenance tune-up.

Consumers Energy’s Helping Neighbors

Critical Care Program

If you are on life-support or have a life threatening medical condition, you are eligible for shut off protection. Please complete the Medical Certification Form to get started. Please note, if you are participating in life support shut off protection, you need to re-enroll every year.

PLEASE NOTE: Backup generators and transportation services are not part of this program. Participation in this program does not mean your electric power will be restored sooner than others.

Get Started

Medical Emergency Protection

If you have a qualifying, documented medical emergency, you can be protected from an energy service shut-off for up to 21 days.

Provide us with written proof from a doctor or a notice from a public health official that service shut-off will aggravate an existing medical condition with this form. Once you've filled out the form, call us at 800-477-5050.

For the complete details, see Consumer Standards and Billing Practices For Electric and Gas Residential Service.

Third Party Notification

We'll send a copy of any shut-off notice you receive to a third party, with your written authorization. This may include a consenting friend, relative or agency.

Your third-party contact is not responsible for paying your bill, but may act as a liaison between you and Consumers Energy.

To set up Third Party Notifications, call us at 800-477-5050.

Payment Arrangements

Need more time? Good news. We can help you adjust your due date, make a partial payment or set up a payment arrangement.

To create a payment arrangement:

1. Sign in to your online account.
2. Select "Billing Options."
3. Under "Other Options for You" find Payment Arrangement" and select "Get Started."

Or, call us at 800-477-5050.

Budget Plan

Divide your annual energy costs into equal monthly payments, and make your household budget easier to manage.

This plan offers convenience, peace of mind and security. While you can't predict Michigan's weather, you can count on the Budget Plan to help keep your energy costs steady year-round.

How Budget Plan Works:

• You can join anytime.
• Your monthly payment will be calculated based on your expected energy use for the Budget Plan year based on your service type (electric or natural gas/combination).
• Every 4 months, we'll review your account to compare your actual energy cost with your Budget Plan payment amount. Your Budget Plan payment amount may increase or decrease if your actual energy cost was higher or lower than the cost covered by your Budget Plan payment amount.
• Every 12 months, we'll balance your account. If you used more energy than you paid for, we'll include the difference in the new plan amount. If you used less, we'll credit your account.

Join Today:

1. Sign in to your online account.
2. Select "Billing Options."
3. Under "Other Options for You" find "Budget Plan" and select "Get Started."

Or call us at 800-477-5050

Winter Protection Plan (WPP)

This plan is available to seniors (65 or older) and qualifying customers guarding against a shut-off and high payments during the winter. Enrollment starts November 1 and runs through March 31.

How it works:

• An initial down payment is required.
• From November through March, you pay 7% of your estimated annual bill along with a portion of any past due amount.
• In April, we will finalize your bill for the previous months. The amount due is equal to 9% of your estimated annual energy use, plus 1/6 of the account balance (Appliance Service Plan charges and reconnect fees are not included).
• At the end of the protection period, you must make payment arrangements with your energy provider to pay any money owed before the start of the next protection period.

Call us at 800-477-5050.

Shut-off Protection Plan (SPP)

This plan provides year-round protection from shut-off for all seniors and qualifying customers:

• An initial down payment is required.
• Participating in a plan spreads out your annual energy costs into equal monthly payments that include your expected monthly energy use and monthly portions of your past-due balance.

To join, call us at 800-477-5050.

Shut-off Protection: Active Duty in the Military

If you (or your spouse) are the customer of record and you’re called to full-time active military service, you may apply for shut-off protection for up to 90 days. You may request an extension by reapplying.

• You must provide verification of active duty status.
• At the end of active duty, you must notify us of your change in status.
• You still will be required to pay for the energy you used during your participation in this program.
• We will set up a payment plan for all past due amounts to be paid within one year.

To join, call us at 800-477-5050.

Additional Bill Credit Options

• Electric Income Assistance ($7 monthly credit): To qualify for this provision, you must have received a Michigan Home Heating Credit (HHC) or meet the income requirement. Consumers Energy automatically will qualify electric customers for the income assistance provision upon notification of a customer's eligibility from a qualifying agency. The customer will be responsible for providing documentation every year to maintain enrollment in the income assistance provision.
• Electric Senior Citizen ($3.50 monthly credit): A residential customer 65 years or older and head of the household qualifies for this credit. The income assistance credit is designed to help seniors on fixed incomes. If you sign up for the income assistance provision, you will be removed from the senior citizen provision.

Qualifying natural gas customers may save up to $141.00 on their annual gas bill with Income Assistance Provisions.

• Natural Gas Income Assistance ($11.75 monthly credit): Qualifying customers may save up to $141 on their annual gas bill with the Income Assistance Provision. To qualify for this provision, you must have received a Michigan Home Heating Credit (HHC) or be qualified based on income. Consumers Energy automatically will qualify gas customers for the income assistance provision upon notification of a customer’s eligibility from a qualifying agency. The customer will be responsible for providing documentation every year to maintain enrollment in the income assistance provision.

Homeless Shelter Discount Program

Homeless Shelters may apply to receive a 25% discount for December, January, and February energy bills. For complete details on how to qualify and apply, see the form.

Additional Options to Choose From

• 2-1-1 by United Way: If you need help paying your bill, we recommend you call 2-1-1 in your community first. See the 2-1-1 Coverage Map.
• TrueNorth Community Services: Programs and services may help you with heat/energy bills and energy conservation initiatives.
• The Salvation Army: Provides families with assistance with emergency needs, such as food, clothing, transportation, shelter, home heating and medicine. Salvation Army Eastern Michgan Division or Salvation Army Western Michigan and Northern Indiana Division
• The Heat and Warmth Fund (THAW): Provides emergency help to qualified families and individuals in Michigan who are in danger of losing heat or electricity during the winter months.
• Michigan Community Action Agencies: A network of agencies committed to assisting Michigan families that provide assistance with energy cost. Find an agency near you.
• St. Vincent de Paul: Assistance with a past-due energy bill is available within the 6-county Archdiocese of Detroit (Wayne, Oakland, Macomb, Monroe, St. Clair and Lapeer). Call 313-393-2930 to learn more.
• State Emergency Relief Fund (SER): Assists qualified households that have a heat or electric past due notice, shut-off notice or a need for deliverable fuel. Contact your local DHHS office or Apply Online.
• Michigan Home Heating Credit: If you meet the income guidelines, you may elect to apply for a Home Heating Credit for your primary heat source.
• Earned Income Tax Credit: A refundable federal income tax credit resulting in lower annual taxes (increasing your chances for a tax refund), for those who qualify.
• State Earned Income Tax Credit: A taxpayer may claim a Michigan earned income tax credit equal to a percentage of the federal earned income tax credit for which the taxpayer is eligible.
• Low-Income Weatherization: If you meet low-income guidelines, you may receive help to lower your energy bills when you weatherize your home or rental unit.
• Low-Income Home Improvement Loan: Qualified low-income households can receive low interest home improvement loans of 4% to 8%, depending upon income.
• Elder Law of Michigan: Older adults and people with disabilities can get help paying for the cost of basic needs like food, medicine, health care, utilities, housing and taxes.
• Michigan Veterans Trust Fund: Temporary assistance for emergencies or hardships, including energy assistance, is available to eligible wartime veterans and their families in Michigan.
• Affordable Rental Housing: People looking for affordable rental housing may use the free Michigan Housing Locator.