We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.

We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.

We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.

We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.

We are currently experiencing technical difficulties with processing payments. While troubleshooting is underway, please return later this afternoon to complete your transaction. We apologize for the inconvenience!

We are currently experiencing technical difficulties with processing payments. While troubleshooting is underway, please return later this afternoon to complete your transaction. We apologize for the inconvenience!

Outage alert icon

As of: 5:25 PM, 1/27/21

Managing Your Business Account

Find the facts you need to pay your bill, manage your account and transfer service.

Delivering Support for Small Businesses During the Coronavirus Crisis

green alert icon

Our safety culture extends beyond our walls to protect the customers we serve. Alongside public health officials, we are actively monitoring coronavirus (COVID-19) updates via the CDC and the State of Michigan. We are committed to helping Michigan’s small business community prosper, now more than ever.

Small Business Toolkit: We’re partnering with federal, state and local organizations to help you navigate COVID-19. Resources include checklists, how to find and apply for grants and loans and more. Learn more at Michigan Economic Development Corporation, Small Business Association of Michigan, Michigan Chamber of Commerce and U.S. Small Business Administration.

COVID-19 Safety Upgrades: Save energy and money with HVAC upgrades and rebates.

Call us at 800-805-0490 to arrange a customized payment plan for your energy bill and to learn how to find additional short-term help.

Learn More

Understanding Your Bill


Payment and Bills Made Easier


Create an Online Account

explore free training and education resources

Paperless Billing

icon green leaves

How Can We Help You?


Michigan General Sales Tax Exemption/Refund


Do You Need A Michigan General Sales Tax Exemption Form?

Business customers are required to submit a copy of the Michigan General Sales Tax Exemption form to us if they are claiming an exemption. This ensures we have the tax exemption status on file, and are billing you accordingly. For more information about tax exemptions, visit the State of Michigan Department of Treasury website.

Please complete the Michigan General Sales Tax Exemption form and return it to:
Consumers Energy
One Energy Plaza, EP10-227
Jackson, MI 49201-2357

You can also submit the completed form by faxing it to us at 517-325-8008 or by emailing us.

If you have any questions, please contact us at 800-972-7751.

Are You Requesting a Refund?


If your account is currently taxable and it should be exempt, you may be entitled under Michigan law to receive a credit on your Consumers Energy account. We’re allowed to credit taxes paid for a period up to 48 months. In order to process a tax credit, we require the following:

  1. A letter on company letterhead identifying the Consumers Energy account number, service address and a period of time the refund is being requested.
  2. A completed Michigan Sales Tax Exemption form.
  3. If you’re acting on behalf of a Consumers Energy customer please contact us for Power of Attorney information.