We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.
We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.
We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.
We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.
We are currently experiencing technical difficulties with processing payments. While troubleshooting is underway, please return later this afternoon to complete your transaction. We apologize for the inconvenience!
We are currently experiencing technical difficulties with processing payments. While troubleshooting is underway, please return later this afternoon to complete your transaction. We apologize for the inconvenience!
Managing Your Business Account
Find the facts you need to pay your bill, manage your account and transfer service.
We’re partnering with federal, state and local organizations to help you navigate COVID-19. Choose the option that is best for you from our Small Business Toolkit:
- Energy Bill Help: Call us at 800-805-0490 to arrange a customized payment plan for your energy bill and to learn how to find additional short-term help. Learn More
- Grants: The Michigan Economic Development Corporation provides a list of grants and resources for Michigan businesses during the COVID-19 outbreak. Visit the site for the latest information or call the MEDC at 888-522-0103.
- Loans - Paycheck Protection Program (PPP): On Jan. 11, 2021, the U.S. Small Business Administration announced new funds for small businesses. Borrowers can apply for a PPP loan through March 31, 2021. These loans can be used to help fund payroll costs, including benefits, and to pay for mortgage interest, rent, utilities and worker protection costs related to COVID-19. Get details on the Paycheck Protection Program.
- COVID-19 Safety Upgrades with Energy Efficiency: Save energy and money with HVAC upgrades and rebates.
- More Resources: Get the latest information on coronavirus from the State of Michigan and the Centers for Disease Control and Prevention (CDC). Find more tips and resources for your business at Michigan Economic Development Corporation, Small Business Association of Michigan and the Michigan Chamber of Commerce.
Understanding Your Bill
Payment and Bills Made Easier
How Can We Help You?
Michigan General Sales Tax Exemption/Refund
Do You Need A Michigan General Sales Tax Exemption Form?
Business customers are required to submit a copy of the Michigan General Sales Tax Exemption form to us if they are claiming an exemption. This ensures we have the tax exemption status on file, and are billing you accordingly. For more information about tax exemptions, visit the State of Michigan Department of Treasury website.Please complete the Michigan General Sales Tax Exemption form and return it to:
Consumers Energy
One Energy Plaza, EP10-227
Jackson, MI 49201-2357
You can also submit the completed form by faxing it to us at 517-325-8008 or by emailing us.
If you have any questions, please contact us at 800-972-7751.
Are You Requesting a Refund?
If your account is currently taxable and it should be exempt, you may be entitled under Michigan law to receive a credit on your Consumers Energy account. We’re allowed to credit taxes paid for a period up to 48 months. In order to process a tax credit, we require the following:
- A letter on company letterhead identifying the Consumers Energy account number, service address and a period of time the refund is being requested.
- A completed Michigan Sales Tax Exemption form.
- If you’re acting on behalf of a Consumers Energy customer please contact us for Power of Attorney information.