Save time and have your monthly bill automatically deducted from your checking or savings account.

Sign In or Create Your Online Account

Use your online account to make a payment from your checking (Automated Clearing House or ACH) or savings account. Choose the amount and date of your online payment and we’ll do the rest.

Sign In or Create Your Online Account

With eLockbox you can make direct payments to one or more energy accounts through a secure electronic payment (ACH) with emailed remittance details.

For details or enrollment requests, email us at eLockbox.correspondence@cmsenergy.com.

Pay through your financial institution by using our contact information:

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309

Fees may apply. Contact your financial institution for assistance.

Please use our payment locations map below to find another location close to you, or use one of our other ways to pay listed on this page.

Bring a stub or account number when paying at these locations. Please note, you will be charged a $1.50 fee when using an authorized pay agent.

Call us and make an immediate payment over the phone, using your checking account (Automated Clearing House or ACH) or savings account.*

Call us at 866-329-9593.

*Restrictions and/or convenience fees may apply. Please contact our Business Center for more details.

Sending an electronic payment for your business requires CTX/820 or EDI capabilities, and then a few preliminary steps before you get started.

Talk to your bank to confirm if your business account is set up to send CTX formatted payments, and that the format used allows for the following information:

1. The RMR01 segment includes either “IV” or “OI” or “12”.
2. The RMR02 segment includes a space for the 12 digit Consumers Energy account number.
3. The RMR04 segment includes a space for the payment amount.
4. The N1*PR segment includes your name or the name of the financial institution.

If your bank account meets these requirements, we’ll help you get your electronic payment arrangements set up.

We can also help you receive your bill electronically via EDI by using transaction set 810 version 4010. Contact Us to get started.

Enroll in Billing and Payment text alerts through your online profile, verify or add your financial information and text PAY to make a payment.

Sign In or Create Your Online Account

Send check or money order to:

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309