As part of our effort to protect your identity, residential customers requesting new service will be asked to provide the following information:
To request service online, you’ll need your Social Security Number, and a valid driver’s license number or Michigan-issued photo ID.
Additional Service Request Options
You can also request service by calling us at 800-477-5050, faxing a notarized copy of a document(s) listed below to 877-635-9549 or visiting one of our direct payment offices. There you will be asked for one of the following:
Social Security Number and valid driver’s license number
Social Security Number and valid Michigan-issued photo ID
U.S. Military ID
Native American Tribal ID
Visa or Work Visa
International driver’s license
Employment authorization picture ID
U.S. B1/B2 Visa/BCC/Border crossing picture ID/DHS (Department of Homeland Security Card)
Permanent residence card
Birth certificate and another form of above identification
Manage Your Business Account
Easily access quick links to pay your bill, transfer service and more.