We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

Outage alert icon

As of: 11:18 AM, 12/4/24

Start, Stop or Transfer Service

Whether you’re moving in or moving on, don’t spend time wondering if your energy service will keep up with you. Let’s get moving!

Transfer Service

Should You Start, Transfer or Stop Service?


Start Service If:

You are a new customer moving into our service territory within 30 days. OR your roommate is moving out within 30 days and you need to put service in your name.

Transfer Service If:

You are a current customer moving from one address to another in our territory, and the date of both moves is within the next 30 days.

Stop Service If:

You are moving out of your home within the next 30 days and do not need to set up new service with us.
Note: We assign a 30 day limit due to the likelihood of closing/moving date changes outside of that window.

Frequently Asked Questions


New Service

icon green plug

Need a meter, electric or natural gas line, or temporary service for new construction? Click the blue link below to explore the process and the pitfalls you can avoid.

How to Get New Service

How We Keep Your Information Safe


Keeping your information safe is important to us, which is why we follow the standards outlined by the Fair and Accurate Credit Transactions Act (FACTA)

As part of our effort to protect your identity, residential customers requesting new service will be asked to provide the following information:

To request service online, you’ll need your Social Security Number, and a valid driver’s license number or Michigan-issued photo ID.

Additional Service Request Options You can also request service by calling us at 800-477-5050, faxing a notarized copy of a document(s) listed below to 877-635-9549 or visiting one of our direct payment offices. There you will be asked for one of the following:

  • Social Security Number and valid driver’s license number
  • Social Security Number and valid Michigan-issued photo ID
  • Passport
  • U.S. Military ID
  • Native American Tribal ID
  • Visa or Work Visa
  • International driver’s license
  • Employment authorization picture ID
  • U.S. B1/B2 Visa/BCC/Border crossing picture ID/DHS (Department of Homeland Security Card)
  • Permanent residence card
  • Birth certificate and another form of above identification