We provide in-person utility safety training and guides so first responders are well prepared to respond safely to related emergencies.
Please DO NOT use the number above if you are not an Emergency Official. To report a power outage, click here for our online Outage Center. Customers reporting other emergencies, like downed wires or gas leaks please call 9-1-1 first, then 800-477-5050.
When emergencies involve infrastructure like natural gas pipelines and electric lines —it’s important public safety officials understand potential hazards. So we provide in-person utility safety training and guides that prepare first responders to respond safely to these emergencies. Use the button below to request training or our electric and natural gas first responder guides.
Our Public Safety Outreach team works with public safety officials to ensure coordination and effective emergency response during utility related emergencies. This coordination can include providing an Incident Command System (ICS) trained liaison to your Emergency Operations Center to align on priorities and ensure effective communications.
Service Territory Maps, Contacts and Information
Consumers Energy Public Safety Outreach Liaisons - County
Download our brochure about natural gas pipeline safety created for first responders.