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Outage alert icon

As of: 2:42 PM, 12/7/22 Visit Outage Map

Emergency Officials

We provide in-person utility safety training and guides so first responders are well prepared to respond safely to related emergencies.

Resources for Emergency Officials and Responders

Emergency Official Use Only: For Storm Liaison Support Call 517-539-9889

Please DO NOT use the number above if you are not an Emergency Official. Customers reporting downed wires, outages or other concerns should call 9-1-1 and 800-477-5050.


Consumers Energy provides training for Emergency Officials on how to deal with infrastructure emergencies like this downed wire

Keeping First Responders Safe with Training & Information

When emergencies involve infrastructure like natural gas pipelines and electric lines —it’s important public safety officials understand potential hazards. So we provide in-person utility safety training and guides that prepare first responders to respond safely to these emergencies. Use the button below to request training or our electric and natural gas first responder guides.


Request Safety Training or Guides
Heavy storm damage like this is an example of the coordination and response provided by Consumers Energy Public Safety Outreach Team

Coordinate with Our Public Safety Outreach Team

Our Public Safety Outreach team works with public safety officials to ensure coordination and effective emergency response during utility related emergencies. This coordination can include providing an Incident Command System (ICS) trained liaison to your Emergency Operations Center to align on priorities and ensure effective communications.


Contact the Public Safety Outreach Team

Service Territory Maps, Contacts and Information


Consumers Energy Public Safety Outreach Liaisons - County

Click Here to Download a PDF of this Map


Map of Consumers Energy Public Safety Outreach Liaisons by County

Consumers Energy Public Safety Outreach & Damage Prevention Contacts by Region – Natural Gas

Click Here to Download a PDF of this Map

Map of Consumers Energy Damage Prevention and Public Safety Natural Gas Outreach contact information by region.


Group of firefighters who understand how to respond to a natural gas pipeline emergency because of their training from Consumers Energy

Pipeline Safety

Download our brochure about natural gas pipeline safety created for first responders.


Download Now