We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage alert icon

As of: 3:22 AM, 4/25/24

Emergency Officials

We provide in-person utility safety training and guides so first responders are well prepared to respond safely to related emergencies.

Resources for Emergency Officials and Responders

Emergency Official Use Only: To Report Emergencies Call 1-800-382-0015

For specific Storm Liaison Officer support, call 517-539-9889 to reach our storm on-call representative. Please note this number is only active during storm activations.

Please DO NOT use the number above if you are not an Emergency Official. To report a power outage, click here for our online Outage Center. Customers reporting other emergencies, like downed wires or gas leaks please call 9-1-1 first, then 800-477-5050.

Consumers Energy provides training for Emergency Officials on how to deal with infrastructure emergencies like this downed wire

Keeping First Responders Safe with Training & Information

When emergencies involve infrastructure like natural gas pipelines and electric lines —it’s important public safety officials understand potential hazards. So we provide in-person utility safety training and guides that prepare first responders to respond safely to these emergencies. Use the button below to request training or our electric and natural gas first responder guides.


Request Safety Training or Guides
Heavy storm damage like this is an example of the coordination and response provided by Consumers Energy Public Safety Outreach Team

Coordinate with Our Public Safety Outreach Team

Our Public Safety Outreach team works with public safety officials to ensure coordination and effective emergency response during utility related emergencies. This coordination can include providing an Incident Command System (ICS) trained liaison to your Emergency Operations Center to align on priorities and ensure effective communications.


Contact the Public Safety Outreach Team

Service Territory Maps, Contacts and Information


Consumers Energy Public Safety Outreach Liaisons - County

Click Here to Download a PDF of this Map

Group of firefighters who understand how to respond to a natural gas pipeline emergency because of their training from Consumers Energy

Pipeline Safety

Download our brochure about natural gas pipeline safety created for first responders.


Download Now