We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage alert icon

As of: 2:15 AM, 3/19/24

Safety

Our Safety Checks Even Have Safety Checks

Working with electricity and natural gas can be hazardous to your health. So we take extra precautions to stay safe—for the sake of our customers and families. You should too. Safety is deeply ingrained in our culture. It’s featured in detailed policies and procedures, rules and regulations, ongoing oversight and improvement initiatives. Safety 24/7 is our mantra. It’s even written in our body mechanics. That’s why more than a dozen athletic trainers are available to meet with employees to ensure they have the strength and flexibility necessary to do their work safely.

Safety is Everyone’s Business

Consumers Energy, anybody can stop a job if they’re concerned about safety. We call this policy “Stop the Job: Take a Timeout for Safety.” The initiative empowers everyone from management to a trainee to make the call. Meanwhile, we’re always undergoing safety training to stay sharp. The Slippery Surface Simulator helps reduce slips and falls, especially when paired with ice cleats. We’re also provided emergency training, like CPR and AED certification training. For those efforts, Consumers Energy was awarded the Dr. Charles Drew Lifesaver Award from the American Red Cross. Constant vigilance is required to keep everyone safe. We've made significant progress in recent years, as noted below in the DART (Days Away, Restricted, or Transferred Rate) chart.

Dart Incident Rate

Go Home Safe Rate