Heads-Up: Scheduled System Maintenance – September 19–21
We want to give you notice that, weather permitting, we’ll be performing maintenance on our website, mobile app, and Call Centers next month.
Outage Schedule:
From Friday, September 19 at 12:00 PM until Sunday, September 21 at 11:59 PM, you will be unable to log in to our website or access our billing, outage, or energy use information systems.
Planning Ahead:
To help you prepare, we’ve removed September 19 thru September 21 as bill due dates. This gives you flexibility to make payments before or after the event without missing a beat.
We apologize for any inconvenience and appreciate your understanding as we work to improve your experience.
Machine Readable Files
Important Notes:
The information contained in these Machine-Readable Files may be difficult to access without certain technology.
These files may be large and require a computer that can download at least up to 1TB (terabyte) of data. Most modern hard drives store half of this amount of data. Based on your computer's storage and hard drive, attempting to open or download large files may cause instabilities in Windows, cause performance issues resulting in downloads that could take hours, days or weeks depending on the file size and hard drive combination. For reference: 1TB = 243 high-definition streaming movies (average 2 hours per movie).
This mandate is a building block for future customer-facing mandates, including the Price Transparency Tool and the Advanced Explanation of Benefits.
The data in the files may not be useful for the average consumer. For example, facilities that are paid based on a percent of charge will not have a dollar amount
The machine-readable files will be updated monthly to ensure accuracy of the data and reflect changes in pricing and regulatory requirements.