Adaptive MFA New Login
Count On Us to Keep Your Online Experience Safe
At Consumers Energy, we want to make your online experience safe, simple, and easy to use. That’s why we are adding a new login feature called Adaptive Multifactor Authentication, or Adaptive MFA. This update helps protect your account while keeping the login process smooth and friendly.
What is Adaptive MFA?
Adaptive MFA is a smart way to help keep your account safe. It looks at things like your device and location to see if your login seems normal. If everything looks right, you can log in just like you always do. If something looks unusual — like a new device or a different place — Adaptive MFA may ask you to take an extra step to prove it’s really you.
Why We Are Adding Adaptive MFA
Online threats are becoming more common. Adaptive MFA brings stronger protection by using smart checks that help stop unsafe or unusual login attempts. This helps keep your personal information and energy account safe.
Benefits for You
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Fewer Login Interruptions
Adaptive MFA asks for extra proof only when needed, not every time. This means less stopping, fewer codes, and fewer delays.
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Faster and Easier Login
Most of the time, you will log in the same way you do today. Companies using Adaptive MFA have seen up to 70% fewer MFA prompts, which made logging in quicker and easier for their customers.
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Better Protection for Your Account
Adaptive MFA helps block strange or risky login attempts. It looks for signs that something is not normal and helps protect your account from threats — without making you do extra work.
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Smarter Security With Less Effort
Adaptive MFA uses helpful clues like device, location, and behavior to decide if a login is safe. That means you only get extra steps when something truly needs your attention.
What This Means For You
You do not need to change anything.
You will still log in just like you do today.
You may see an extra step only when something looks different, like using a new device or traveling.
Frequently Asked Questions
No. In fact, it will be easier because you will see fewer extra steps.
This only happens if something about your login looks unusual. It’s a smart way to protect your account.
Yes. It adds strong security that helps block unsafe login attempts.
You can use our "Face Login" feature to help you easily get into the site without having to remember your password every time. We highly recommend you set this up. Just check the box on the first screen in the login flow and it will take you through the steps! You can jump into our login flow here.
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