We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

Outage alert icon

As of: 7:20 PM, 12/1/20

News Release

Consumers Energy to Suspend Shutoffs for Seniors, Low Income Customers in Wake of COVID-19

Jackson, Mich. Monday, March 16, 2020

Consumers Energy is committed to the health and safety of our co-workers, customers and communities. The COVID-19 virus has created unprecedented circumstances around the world, and we have a responsibility to help slow the spread of this illness.

Recognizing that many of our customers are in a position where they are unable to work, we are suspending shutoffs for non-pay for low-income and senior customers beginning March 16, 2020 through April 5, 2020.  These timeframes could be adjusted depending on the spread and severity of the virus.

Senior citizens and qualified low-income customers already enrolled in our Winter Protection Program have already had their end dates extended through May 3, 2020, without any additional actions required on their part.  This ensures our most vulnerable customers have the services they need during this state of emergency. All shut-off notices will be withheld to prevent any additional stress for these customers.

Consumers Energy, Michigan’s largest energy provider, is the principal subsidiary of CMS Energy (NYSE: CMS), providing natural gas and/or electricity to 6.7 million of the state’s 10 million residents in all 68 Lower Peninsula counties.

# # #
Media Contacts: Katie Carey, 517-740-1739, or Roger Morgenstern, 517-499-6320