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We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

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As of: 4:48 AM, 4/25/24

News Release

Consumers Energy Counters Extreme Weather with Plans for Stronger and Smarter Energy Grid

Grand Rapids, Mich. Monday, September 25, 2023

Reliability Roadmap Will Achieve Fewer, Shorter Outages

Michiganders have not been immune to severe weather changes happening around the globe. Ice storms, 60+ mph winds and multiple late summer tornadoes are part of a broader trend challenging energy grids nationwide. The last four-year period in Michigan has seen wind-speed averages twice as high as any similar period in the last 20 years.

“Job #1 for us is to keep the lights on regardless of the weather,” said Tonya Berry, Senior Vice President of Transformation & Engineering at Consumers Energy.

“Consistent with our commitment to improve service reliability, Consumers Energy has established new grid performance expectations that better reflect the reality of what Mother Nature is sending our way,” Berry continued. “We are sharing these customer service commitments for the first time, reinforcing our ‘Count on Us’ promise to the nearly 2 million electric customers we have the privilege of serving.”

Consumers Energy’s Reliability Roadmap is a blueprint to strengthen Michigan’s electric grid that includes the new long-term goals:

  • No customer will be without power for more than 24 hours.
  • No outage will affect more than 100,000 customers.

    The Reliability Roadmap includes a variety of steps to achieve these goals, including:

  • Tree Trimming: Significantly increasing and staying at the cycle time needed to keep our lines clear of interference from trees, which is the most effective way to prevent and shorten power outages and improve system reliability.
  • Infrastructure upgrades: Expanding and accelerating replacement or rebuild of poles, expand undergrounding power lines where it makes sense, and organize circuits more efficiently.
  • Grid modernization: Enhancing the ability for smart meters, sensors and automation devices to work together to help monitor, isolate and automatically respond to interruptions more effectively.
  • Equity and environmental justice: Sustaining our commitment that all communities will experience the benefits of the Reliability Roadmap and can participate in the clean energy transformation.

“We’ve identified the steps we can take to move forward, and we know the result will be an electric grid that can better withstand extreme weather and serve our customers around the clock,” said Chris Laird, Consumers Energy’s vice president of electric operations.

“Our commitment is strong,” said Greg Salisbury, Consumers Energy’s vice president of electric distribution engineering. “We will not stop until our grid is more resilient and reliable. We look forward to working with the Michigan Public Service Commission and others to make this happen.”

The Company will file a five-year plan as part of the Reliability Roadmap with the Michigan Public Service Commission this week. Learn more at ConsumersEnergy.com/reliable.

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.7 million of the state’s 10 million residents in all 68 Lower Peninsula counties.

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Media Contacts: Katie Carey, 517-740-1739, or Tracy Wimmer, 517-539-4465

For more information about Consumers Energy, go to ConsumersEnergy.com.

This news release contains "forward-looking statements." The forward-looking statements are subject to risks and uncertainties that could cause Consumers Energy's results to differ materially. All forward-looking statements should be considered in the context of the risk and other factors detailed from time to time in Consumers Energy's Securities and Exchange Commission filings.