We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.

We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.

We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.

We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.

We are currently experiencing technical difficulties with processing payments. While troubleshooting is underway, please return later this afternoon to complete your transaction. We apologize for the inconvenience!

We are currently experiencing technical difficulties with processing payments. While troubleshooting is underway, please return later this afternoon to complete your transaction. We apologize for the inconvenience!

Outage alert icon

As of: 4:32 PM, 4/20/21

What is an ETR?

What is an ETR?


ETR stands for Estimated Time of Restoration. When your power goes out, you naturally want to know when it will come back on. So we provide you with an ETR based on the best information we have at the time. Our system generates an initial ETR based on a number of factors including historical data and weather patterns, and may update throughout the outage.

Average Restoration Times



**Based on average restoration times for events impacting ~50,000 customers

Frequently Asked Questions About ETRs


How We Restore Power

We take storm restoration seriously. Our employees train every day to ensure when an outage happens, we’re ready to restore your power as quickly as possible. To report a downed wire, call us at 800-477-5050.

View the Outage Center

View our outage center for updates on electric outages and restoration times for your area.

Find Information on Outages