COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.

COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.

COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.

COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.

We are experiencing intermittent system issues today. You may encounter technical difficulties while making payments and reporting outages. Thank you for your patience as we work on the site.

We are experiencing intermittent system issues today. You may encounter technical difficulties while making payments and reporting outages. Thank you for your patience as we work on the site.

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As of: 7:44 AM, 8/4/20 learn more

What is an ETR?

What is an ETR?


ETR stands for Estimated Time of Restoration. When your power goes out, you naturally want to know when it will come back on. So we provide you with an ETR based on the best information we have at the time. Our system generates an initial ETR based on the cause of your outage. That estimate often changes after crews have the opportunity to analyze needed repairs in person.

Average Restoration Times



**Based on average restoration times for events impacting ~50,000 customers

Frequently Asked Questions About ETRs


How We Restore Power

We take storm restoration seriously. Our employees train every day to ensure when an outage happens, we’re ready to restore your power as quickly as possible. To report a downed wire, call us at 800-477-5050.

View the Outage Center

View our outage center for updates on electric outages and restoration times for your area.

Find Information on Outages