We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage alert icon

As of: 4:44 AM, 4/25/24

Estimated Time of Restoration

Learn what goes into the Consumers Energy estimated times of restoration, what you can expect during an outage, and get answers to your questions.

What is an ETR?


ETR stands for Estimated Time of Restoration. When your power goes out, you naturally want to know when it will come back on. So, we provide you with an ETR based on the best information we have at the time. Our system generates an initial ETR based on a number of factors including historical data and weather patterns and may update throughout the outage.

Average Restoration Times


Storm Outages

How ETRs Are Found
The first estimated time of restoration (ETR) is found by crews who look at damage and see how many customers are without power. New ETRs are sent as more information is found. 

Average ETR Time
Around 24 hours

Other Outages

How ETRs Are Found
For power loss that is not storm related, ETRs are based on old data records of similar events. As crews gather more information, updated ETRs will be sent.

Average ETR Time
Around 2-6 hours

Based on average restoration times for events impacting ~50,000 customers

How We Restore Power

We take storm restoration seriously. Our employees train every day to make sure when an outage happens, we’re ready to restore your power as quickly as possible. To report a downed wire, call us at 800-477-5050.



Frequently Asked Questions About ETR


Get Information on a Current Outage

To report an outage or check the status of a current outage, visit our Outage Center.

Visit Outage Center