What is an ETR?

During normal operations our system automatically generates an ETR based on average restoration times. After our crews arrive on the scene and evaluate needed repairs in person, the ETR may be updated.

During a storm or larger event, our team establishes broader ETRs by area. After our crews get to the scene and evaluate damage and assess repairs they may issue an updated ETR.

In any outage, we give you the best information we have at any given time about when your power will be restored. Normally your first ETR is generated within minutes of the outage by our system. These initial ETRs are based on average repair times, without any firsthand knowledge of the specific situation of your outage. When our crews arrive on the scene they are able to assess the damage and needed repairs in person, and then may provide an updated ETR. Every power outage is unique, and some present unexpected challenges which make it necessary to change your ETR multiple times. We apologize for any frustration this causes, and are continually working to improve the accuracy of our ETRs.

With multiple opportunities for crews in the field and the system to update your ETR, come multiple opportunities for error. We are constantly working on improving the quality and frequency of our ETRs, and apologize if you received an ETR in error.