Our crews work around the clock to restore your electricity as quickly as possible.
Check your status online for current information about your outage, along with your estimated restoration time. Use our interactive Outage Map to see the extent of outages statewide, along with updates about restoration in your area.
You can also call us at 800-477-5050 and use our automated system or speak to a Customer Service Representative (CSR). Note that CSRs have the same information about outages that we offer online.
Please note: All restoration times are only estimates and represent the best information we have at that time.
Report your own power outage online, or call 800-477-5050 for the quickest way to begin the restoration process. After reporting, you can use your mobile device or Internet-connected laptop to check your reported power status.
If your power is incorrectly being reported as being on, please report the outage so we can prioritize its restoration.
Learn how Consumers Energy prioritizes power restoration in your area. We start with securing public safety. Company representatives may be sent out to secure or guard downed power lines that threaten safety. The damaged areas are prioritized and field crews are assigned to the specific areas to restore power.
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