We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

Outage alert icon

As of: 6:01 AM, 11/30/20

Outage Credit

Consumers Energy electric customers, who meet any of the following criteria, may qualify for a customer outage credit:

Service interrupted for more than 120 hours (five days) during catastrophic conditions (10 percent or more of a utility's customers affected) Service interrupted for more than 16 hours during normal conditions Service interrupted 8 or more times in a 12-month period

Let us know what type of outage you experienced
Customer Information