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COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.
We are experiencing intermittent system issues today. You may encounter technical difficulties while making payments and reporting outages. Thank you for your patience as we work on the site.
Consumers Energy electric customers, who meet any of the following criteria, may qualify for a customer outage credit:
Service interrupted for more than 120 hours (five days) during catastrophic conditions (10 percent or more of a utility's customers affected) Service interrupted for more than 16 hours during normal conditions Service interrupted 8 or more times in a 12-month period
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