Prepaid Metering Terms and Conditions

New Customers: New customers applying for Prepay will need to complete an application. A minimum payment of $30.00 must be made on the Prepay account with 5 calendar days that brings the current account balance above 0 to prevent disconnection.

Existing Customers: Existing customer may convert to Prepay. When an account is converted to Prepay, the existing deposit (if applicable) is applied toward any outstanding balance and any remaining credit (if applicable) will be applied to the Prepay account. Any outstanding balance on the traditional account will be moved over to the prepaid account and set up on our debt recovery plan. 20% of each payment made will be applied to the deferred balance.

Security Deposit and Late Fees: The normal security deposit for a residential account is not required and no late fees are applied to prepaid accounts.

Billing: Prepay accounts will not receive a monthly bill. Daily account history will be available at ConsumersEnergy.com/login. This website will allow the customer to modify their notification settings. The customer is solely responsible for managing and updating the notification settings on their Prepay account.

Bill Viewing and Bill Calculation: All Prepay accounts will be calculated daily with daily adjustments of all charges and fees deducted from the prepaid credit balance. The account will be reconciled once per month with our traditional billing system and any adjustments will be deducted or credited to the prepaid account.

Prepaid accounts are not eligible for payment arrangements, credit extensions, life support status, or for participation in any other programs or service related to payments or billing.

Disconnection and Minimum Payments for Reconnection:  A prepaid account will be subject to immediate disconnection anytime the account does not have a credit balance, including weekends, holidays or during severe weather conditions. Service that has been disconnected due to a credit deficit will remain disconnected until any outstanding balance and a minimum credit balance of 10 times average daily usage is paid.

Payments: The minimum payment amount is $10. Payments can be made 24 hours a day via credit card or debit card online at ConsumersEnergy.com/login or through an IVR at 1-844-309-5513. Cash and check payments can also be made at any Consumers retail office location during business hours. Payments made online through a financial institution are also accepted; however, these payments will not be posted immediately (it can take up to 10 days for Consumers Energy to receive these payments).

Returned Checks: If a returned check or a chargeback is received on an account, the amount of the return will be charged back to that account immediately. If this causes the credit on the account to be exhausted, service will be subject to immediate disconnection. Consumers Energy has the right to decline payments by check if the account reflects two or more return items in the last 12 months.

If an account is disconnected for nonpayment for 10 consecutive days, the account will be considered inactive and will be permanently disconnected. If permanent disconnection occurs, the customer will have to contact Consumers Energy and start a new Prepay account.

Termination of Service: Service terminated at the request of the customer will receive a refund of any remaining credit on the account after all final bill amounts have been calculated. All refund checks will be sent to the mailing address on file.

Conversion to a traditional account: A customer may elect to convert their account to a traditional account at any time. Consumers Energy will require full payment of the deposit, if applicable, as a condition of continued service.

Prepaid customers will comply with and be bound by Consumers Energy’s Terms and Conditions of Retail Electric Service. All charges and fees, such as returned check fees, meter tampering fees, etc. apply to prepaid accounts. Service will not be connected if electrical code is not met.

In compliance with the Terms and Conditions of mobile carries, the customer must opt in to receive text messages. An opt-in code will be sent via text message to all customers electing to receive notifications through text message.

Communication / Balance Alerts: The customer is responsible for managing and updating the notification methods on their Prepay account. Consumers Energy will communicate to customers when the credit balance on file is approaching zero ($0.00). Customers will be notified by default at 10 days, 5 days, 3 days, 2 days and 1 day consumption remaining. Additionally, in the event of disconnection, the customer will receive notification a disconnection has occurred. In compliance with the Terms and Conditions of mobile carries, the customer must opt in to receive text messages. An opt-in code will be sent via text message to all customers electing to receive notifications through SMS. Billing and Payment: All PrePay accounts will be calculated daily with daily adjustments of all charges and fees deducted from the prepaid credit balance. The account will be reconciled once per month with our traditional billing system and any adjustments will be deducted or credited to the prepaid account. All payments made to fund a prepaid account balance shall be a minimum of $10.00. Payments can be made 24 hours a day via credit card or debit card online at www.ConsumersEnergy.com, or through our automated phone system at 1-844-309-5513. Payment options are available at select retail stores utilizing the "PrePay Checkout", available via the online access portal. Cash and check payments can also be made at any Consumers Energy Direct Payment Office during applicable business hours. Payments made online through a financial institution are also accepted; however, these payments will not be posted immediately (it can take up to 10 days for Consumers Energy to receive these payments). Returned Checks: If a returned check or a chargeback is received on an account, the amount of the return and a $15.00 service charge will be assessed to that account immediately. If this causes the credit on the account to be exhausted, service will be subject to immediate disconnection. Consumers Energy has the right to decline payments by check if the account reflects two or more return items in the last 12 months. At the discretion of Consumers Energy, customers with past due balances may be eligible to enroll into our PrePay program. If applicable, outstanding balances will be deferred and any payments made toward the account will be subject to a 20% allocation towards the outstanding balance, until such a time that the balance is paid in full.

Disconnection Process / Minimum Payments for Reconnect: A PrePay account will be subject to immediate disconnection anytime the account does not have a credit balance. Service that has been disconnected due to a credit deficit will remain disconnected until any outstanding balance and a minimum credit balance of 10 times the average daily consumption is paid. While participating in the Consumers Energy PrePay program, security deposits and reconnection fees will not apply. PrePay accounts are not eligible for payment arrangements, installment plans or payment extensions. Additionally, PrePay customers are unable to participate in equal monthly payment programs, such as Winter Protection, Shut-off Protection or Budget Plan. If an account is disconnected for non-payment for 10 consecutive days, the account will be considered inactive and will be permanently disconnected. If permanent disconnection occurs, the customer will have to contact Consumers Energy to establish new service.

Note: Termination of Service: Service terminated at the request of the customer will receive a refund of any remaining credit on the account after all final bill amounts have been calculated. All refund checks will be sent to the mailing address on file. Conversion to a traditional account (post-pay): A customer may elect to convert their account to a traditional account at any time. Consumers Energy will require full payment of the deposit, if applicable, as a condition of continued service. General Terms of Service: PrePay customers will comply with and be bound by Consumers Energy’s Terms and Conditions of Retail Electric Service. All charges and fees, such as returned check fees, meter tampering fees, etc. apply to prepaid accounts. Service will not be connected if the electrical code is not met.