We apologize, but are temporarily experiencing some technical difficulties with our payment system. Please check back later this evening.
We apologize, but are temporarily experiencing some technical difficulties with our payment system. Please check back later this evening.
We apologize, but are temporarily experiencing some technical difficulties with our payment system. Please check back later this evening.
We apologize, but are temporarily experiencing some technical difficulties with our payment system. Please check back later this evening.
We apologize, but due to some urgent maintenance needs, accounts will not be accessible on our website from 7-10 pm on Tuesday 4-16.
We apologize, but due to some urgent maintenance needs, accounts will not be accessible on our website from 7-10 pm on Tuesday 4-16.
What Our New Summer Time of Use Rate Means for You
Beginning in June, you will transition to our new summer Time of Use rate, and we want you to be prepared. To help you understand what this means for you, we've created a new, personalized bill impact tool based on your summer 2018 electric use. This tool is available online and will help you see how small changes in your routine can make a big impact on your bill.
Our new summer Time of Use rate is part of a statewide effort to reduce energy use when demand is highest – on summer weekdays between 2 p.m. and 7 p.m. With this new rate, when you use energy is just as important as how much you use. By shifting your energy use outside the hours of peak demand you could lower your bill.
Avoiding a Shut-off
Avoiding a Shut-off
We understand the thought of having your natural gas or electricity shut off is stressful. But even if you have a shut-off notice, there are steps you can take to avoid shut-off.If your landlord is responsible for the energy service bills for multiple families (three families or more), each unit will be notified of a pending service interruption 30 days in advance.
If you receive a shut-off notice, set up a plan to pay online, contact us before it expires to pay the bill, or enter into a payment arrangement. Under that payment arrangement:
- You make a down payment on what you owe and pay the balance in installments.
- Failure to meet the terms outlined in your arrangement can result in your service being interrupted.
- The energy service provider can choose not to enter into a payment arrangement with you if one is in progress or if you didn’t keep the terms of a previous arrangement.
- By signing, you give up your right to go before a Utility Hearing Officer.
Learn more about our payment assistance programs.
Restoring Service
- You must pay your reconnect total and call us at 800-371-9811 to restore service.
- A reconnect fee and security deposit may be added.
- Requests made by 2 p.m. will be reconnected the same day by 10:30 p.m.
- Requests made after 2 p.m. will be reconnected the next day between 8 a.m. and 4 p.m.
- Emergencies and storm restoration may affect schedule.
Policies
Service May be Interrupted if:
- Public safety concerns, i.e. repairs after a storm, replacing transformers, etc.
- Unpaid past due bill.
- Failure to pay a requested security deposit or provide a guarantor.
- Unauthorized energy use.
- Not keeping the terms of a payment arrangement.
- Refusing to arrange access for our representatives to our equipment.
- Customer misrepresenting their identity.
- Customer request to terminate service.
- The customer provides a written statement that the premises are unoccupied.
- Fails to pay for energy service used by another household member, such as a roommate.
Service Cannot be Interrupted if the Customer Does the Following:
- Fails to pay for merchandise, appliances or other services that are not part of basic energy service.
- Neglects to pay for energy service used by another person, such as a tenant.
- Is enrolled in the Winter Protection Plan or Shut-off Protection Plan.
- Has notified us of a critical care customer or qualifying medical emergency.
- Advises us that an unpaid bill is in dispute.
- Neglects to pay for concurrent service at another location.
- Has not paid for a different class of service at the same or another location.
- The customer or spouse has notified us of full-time active military service.
Need Help Paying Your Bill?
There are a wide range of options to help you pay your energy bill.
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