We’re sorry, we’re experiencing technical difficulties that are resulting in occasional payment errors. Please try again later.
We’re sorry, we’re experiencing technical difficulties that are resulting in occasional payment errors. Please try again later.
We’re sorry, we’re experiencing technical difficulties that are resulting in occasional payment errors. Please try again later.
We’re sorry, we’re experiencing technical difficulties that are resulting in occasional payment errors. Please try again later.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
Avoiding a Shut-off
Choose One of These Ways to Avoid a Shut-off
Use Your Online Account to Pay or Make an Arrangement
Call 800-477-5050 to Pay or Make an Arrangement
What You Need to Know About Payment Arrangements
We understand unforeseen circumstances can make it challenging to pay your bills. For many of our customers, a payment arrangement provides a little breathing room. If you're thinking about a payment arrangement, there are a few things you should know:
- Under a payment arrangement you make a down payment, then pay the balance in installments over time.
- If you enter into an arrangement with us, please understand that your service may be interrupted if you don’t meet the terms of your payment arrangement.
- We may choose not to enter into a payment arrangement with you if one is in progress or if you didn’t keep the terms of a previous arrangement.
- By signing an arrangement, you give up your right to go before a Utility Hearing Officer.
Help is Available
If a payment arrangement won’t provide the help you need, you may be eligible for other assistance.
Restoring Your Service
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You must pay your reconnect total and call us at 800-371-9811 to restore service.
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A reconnect fee and security deposit may be added.
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Requests made by 2 p.m. will be reconnected the same day by 10:30 p.m.
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Requests made after 2 p.m. will be reconnected the next day between 8 a.m. and 4 p.m.
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Emergencies and storm restoration may affect schedule.
Service Interruption Policies
- Public safety concerns, i.e. repairs after a storm, replacing transformers, etc.
- Unpaid past due bill.
- Failure to pay a requested security deposit or provide a guarantor.
- Unauthorized energy use.
- Not keeping the terms of a payment arrangement.
- Refusing to arrange access for our representatives to our equipment.
- Customer misrepresenting their identity.
- Customer request to terminate service.
- The customer provides a written statement that the premises are unoccupied.
- Fails to pay for energy service used by another household member, such as a roommate.
- Fails to pay for merchandise, appliances or other services that are not part of basic energy service.
- Neglects to pay for energy service used by another person, such as a tenant.
- Is enrolled in the Winter Protection Plan or Shut-off Protection Plan.
- Has notified us of a critical care customer or qualifying medical emergency.
- Advises us that an unpaid bill is in dispute.
- Neglects to pay for concurrent service at another location.
- Has not paid for a different class of service at the same or another location.
- The customer or spouse has notified us of full-time active military service.