We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
Avoiding a Shut-off
Choose One of These Ways to Avoid a Shut-off
Use Your Online Account to Pay or Make an Arrangement
Call 800-477-5050 to Pay or Make an Arrangement
What You Need to Know About Payment Arrangements
We know there are times when it is hard to pay your bills. For many of our customers, a payment arrangement provides some relief. If you’re thinking about a payment arrangement, there are a few things you should know:
- Under a payment arrangement you make a down payment, then pay the balance little by little over time.
- If you enter into an arrangement with us, please know that your service may be stopped if you don’t meet the terms of your payment arrangement.
- We may choose not to enter into a payment arrangement with you if one is in progress or if you didn’t keep the terms of a previous arrangement.
- By signing an arrangement, you give up your right to go before a Utility Hearing Officer.
Help is Available
If a payment arrangement won’t give you the help you need, you may be able to take part in other assistance.
Restoring Your Service
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You must pay your reconnect total and call us at 800-371-9811 to restore service.
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A reconnect fee and security deposit may be added.
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Requests made by 2 p.m. will be reconnected the same day by 10:30 p.m.
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Requests made after 2 p.m. will be reconnected the next day between 8 a.m. and 4 p.m.
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Emergencies and storm restoration may affect schedule.
Service Interruption Policies
- Public safety concerns, i.e. repairs after a storm, replacing transformers, etc.
- Unpaid past due bill
- Failure to pay a security deposit or provide a guarantor
- Unauthorized energy use
- Not keeping the terms of a payment arrangement
- Not giving our representatives access to our equipment
- Customer lying about their identity
- Customer wants to end service
- The customer provides a written statement that the premises are unoccupied
- Fails to pay for energy service used by another household member, such as a roommate
- Fails to pay for merchandise, appliances or other services that are not part of basic energy service
- Does not pay for energy service used by another person, such as a tenant
- Is enrolled in the Winter Protection Plan or Shut-off Protection Plan
- Has let us know of a critical care customer or qualifying medical emergency
- Has let us know that an unpaid bill is in dispute
- Does not pay for concurrent service at another location
- Has not paid for a different class of service at the same or another location
- The customer or spouse lets us know of full-time active military service