Avoiding a Shut-off
Before we disconnect service you will receive a notice 10 days in advance. This notice will indicate when service may be shut off and how to avoid it.
If your landlord is responsible for the energy service bills for multiple families (three families or more), each unit will be notified of a pending service interruption 30 days in advance.
If you receive a shut-off notice, set up a plan to pay online
, contact us
before it expires to pay the bill, or enter into a payment arrangement. Under that payment arrangement:
- You make a down payment on what you owe and pay the balance in installments.
- Failure to meet the terms outlined in your arrangement can result in your service being interrupted.
- The energy service provider can choose not to enter into a payment arrangement with you if one is in progress or if you didn’t keep the terms of a previous arrangement.
- By signing, you give up your right to go before a Utility Hearing Officer.
Our field employees cannot accept payment to prevent disconnection of energy service.
Learn more about our payment assistance programs
- You must pay your reconnect total and call us at 800-371-9811 to restore service.
- A reconnect fee and security deposit may be added.
- Requests made by 2 p.m. will be reconnected the same day by 10:30 p.m.
- Requests made after 2 p.m. will be reconnected the next day between 8 a.m. and 4 p.m.
- Emergencies and storm restoration may affect schedule.