Avoiding a Shut-off

Avoiding a Shut-off

We understand the thought of having your natural gas or electricity shut off is stressful. But even if you have a shut-off notice, there are steps you can take to avoid shut-off.

If your landlord is responsible for the energy service bills for multiple families (three families or more), each unit will be notified of a pending service interruption 30 days in advance.

If you receive a shut-off notice, set up a plan to pay online, contact us before it expires to pay the bill, or enter into a payment arrangement. Under that payment arrangement:

• You make a down payment on what you owe and pay the balance in installments.
• Failure to meet the terms outlined in your arrangement can result in your service being interrupted.
• The energy service provider can choose not to enter into a payment arrangement with you if one is in progress or if you didn’t keep the terms of a previous arrangement.
• By signing, you give up your right to go before a Utility Hearing Officer.

Our field employees cannot accept payment to prevent disconnection of energy service.

Learn more about our payment assistance programs.

Restoring Service

• You must pay your reconnect total and call us at 800-371-9811 to restore service.
• A reconnect fee and security deposit may be added.
• Requests made by 2 p.m. will be reconnected the same day by 10:30 p.m.
• Requests made after 2 p.m. will be reconnected the next day between 8 a.m. and 4 p.m.
• Emergencies and storm restoration may affect schedule.