Choose One of These Ways to Avoid a Shut-off
What You Need to Know About Payment Arrangements
We understand unforeseen circumstances can make it challenging to pay your bills. For many of our customers, a payment arrangement provides a little breathing room. If you're thinking about a payment arrangement, there are a few things you should know:
Restoring Your Service
You must pay your reconnect total and call us at 800-371-9811 to restore service.
A reconnect fee and security deposit may be added.
Requests made by 2 p.m. will be reconnected the same day by 10:30 p.m.
Requests made after 2 p.m. will be reconnected the next day between 8 a.m. and 4 p.m.
Emergencies and storm restoration may affect schedule.
Service Interruption Policies